Job Details
To deliver an exceptional in-store customer experience aligned with VBJ’s legacy of trust, purity, and South Indian heritage, by assisting customers in selecting jewellery, building meaningful relationships, and contributing to store sales while upholding the brand’s standards of quality and service excellence.
Job Requirements
Education
- High School Diploma / Graduate preferred but not required.
- Ability to communicate with Tamil, or Telugu-speaking customers is preferred but not mandatory.
Relevant Experience
- 1–3 years in retail sales (jewellery / luxury / apparel preferred but not mandatory)
- Experience in customer-facing roles with a strong service orientation.
Behavioral Skills
- Customer Centricity
- Relationship Building
- Attention to Detail
- Sales Orientation
- Adaptability
Knowledge
- Basic understanding of retail sales processes.
- Ability to handle customer inquiries and guide purchase decisions effectively.
- Ability to explain product features, quality, and craftsmanship to customers.
- Understanding of customer purchase behavior in high-value retail environments.
Key Accountabilities
Sales & Customer Engagement
- Assist customers in selecting jewellery based on their needs and preferences.
- Achieve individual and store sales targets.
- Upsell and cross-sell products to maximize revenue.
Customer Experience & Relationship Management
- Deliver a personalized and high-quality customer experience.
- Build long-term relationships with customers to encourage repeat business.
- Handle customer queries and resolve concerns professionally.
Retail Operations Support
- Support daily store operations, including billing, display, and inventory checks.
- Ensure merchandise is well-presented and aligned with brand standards.
- Follow store policies, procedures, and compliance requirements.
Product Knowledge & Learning
- Maintain up-to-date knowledge of jewellery collections, pricing, and promotions.
- Participate in training programs to enhance product and sales skills.
Performance Metrics
- Individual sales targets and conversion rates
- Customer satisfaction and repeat business
- Upselling and cross-selling performance
- Adherence to store processes and compliance
- Team contribution and collaboration
Organisational Values Alignment
- Uphold high standards of integrity, trust, and product quality.
- Promote a relationship-driven approach to customer engagement.
- Demonstrate commitment to excellence and consistency in execution.
Pay: $20.00 - $23.00 per hour
Benefits:
Work Location: In person
