Description:
ROOM ATTENDANT SUMMARY:
The Shore Lodge Room Attendant maintains the cleanliness of our guests’ rooms, ensuring a professional and welcoming presentation by completing routine duties in cleaning and servicing. Our Room attendants promote a positive image of our property to guests and are pleasant, honest and friendly.
WHAT YOU GET TO DO:
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Obtain list of vacant rooms which need to be cleaned.
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Clean guest rooms to the highest standards.
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Make our guest beds, dust the rooms and furniture, clean the bathrooms and closets.
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Replenish amenities, guestroom and bath supplies according to the operational standards.
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Clean guest bathroom/bed room/floor corridor and vacuum the carpet.
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Check and secure the rooms when completed ensuring security of guest rooms and privacy of guests.
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Deliver and retrieve items on loan to guests e.g. iron and ironing boards.
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Examine rooms to determine need for repairs or replacement of furniture or equipment, and make recommendations to management.
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Inventory all furnishings, linens and room amenities.
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Provide excellent customer service to guests, club members and fellow employees.
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Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality.
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Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; complete tasks on time or notifies appropriate person with an alternate plan.
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Attend periodic staff meetings with other department heads to discuss company policies and patrons’ complaints, and to make recommendations to improve service and ensure more efficient operations.
Requirements:
WHAT YOU NEED TO BE SUCCESSFUL:
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3 months of experience at a high-end hotel, resort, or private club preferred
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Oral and written comprehension and expression
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Ability to follow instructions and multi-task while maintaining a high degree of organization and detail
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Work autonomously at a fast pace, moving from project to project with the ability to re-prioritize as needs arise
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Ability to communicate effectively with and receive information from guests and coworkers
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Excellent customer service skills required
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Previous experience in housekeeping is preferred
