Are you an experienced claims leader who thrives on developing high-performing teams, improving operational efficiency, and delivering exceptional customer service? We are seeking a Mechanical Claims Manager to lead a dynamic claims organization dedicated to providing best-in-class support to customers, dealers, and agents.
In this role, you will oversee claim senior adjusters and adjusters while ensuring timely and accurate claims administration. You will play a critical role in team development, process improvement, performance management, and strategic business initiatives that contribute to organizational growth and client satisfaction.
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Lead, mentor, and develop a team of claim professionals.
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Recruit, hire, train, and onboard new team members.
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Establish performance expectations and provide ongoing coaching and feedback.
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Conduct performance reviews and support employee development plans.
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Foster a collaborative, customer-focused, and results-driven culture.
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Ensure timely, accurate, and compliant processing of mechanical claims.
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Oversee claim setup, adjudication, and resolution activities.
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Provide guidance on complex claims and escalated customer situations.
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Maintain compliance with contract provisions, company policies, and fair claims practices.
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Monitor service levels and team productivity to ensure performance goals are achieved.
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Deliver exceptional service to customers, business partners, agents, vendors, and internal stakeholders.
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Manage escalated inquiries and support key client relationships.
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Collaborate with underwriting, sales, and operational teams to drive positive outcomes.
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Respond to regulatory, BBB, and Department of Insurance inquiries as required.
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Analyze operational data and performance metrics to identify improvement opportunities.
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Support claims policies, procedures, and quality assurance initiatives.
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Participate in product development efforts and new product launches.
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Contribute to continuous improvement projects that enhance efficiency, accuracy, and customer satisfaction.
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5+ years of claims or claims administration leadership experience.
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2+ years of call center supervisory or leadership experience.
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Proven success in coaching, mentoring, and developing teams.
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Strong customer service and relationship management skills.
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Proficiency with Microsoft Office applications, including Outlook and Access.
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Self-motivated with a proactive, goal-oriented mindset.
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Strong organizational, communication, and problem-solving abilities.
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Commitment to operational excellence and continuous improvement.
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Lead a talented and growing team.
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Make a meaningful impact on customer and partner experiences.
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Collaborate with leaders across the organization.
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Influence operational strategy and process improvements.
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Opportunities for professional growth, leadership development, and advancement.
Ready to take the next step in your claims leadership career? Apply today and help us deliver exceptional service while building high-performing teams that drive results.
