About Del Dotto
Del Dotto Family Wineries & Caves is a second-generation, family-owned Napa Valley winery known for our world-class wines and unmatched cave barrel tasting experience. We produce exclusive small-lot wines from estate vineyards across Rutherford, Oakville, St. Helena, Howell Mountain, Pritchard Hill, and the Sonoma Coast. Our two cave tasting locations, Del Dotto Estate in St. Helena and Piazza Del Dotto in Yountville, host members and guests for one-of-a-kind cave barrel tasting experiences that have built a passionate, loyal following.
We are a close-knit team where every role contributes directly to the member experience. Most of our office team has been with us 15 to 20 years, and we are looking for someone who wants to make a similar long-term home with us.
About the Role
The Office Operations Associate is the operational engine of our back office, handling daily order processing, inbox management, and a wide range of administrative tasks that keep our business running smoothly. You will work closely alongside our Customer Service Associate, with each of you focused on different parts of the back office. While the Customer Service Associate is the primary phone contact for our members, this role focuses on the operational backbone: orders, inboxes, item setup, materials, and the steady support that lets the rest of the team do their best work.
This is a hands-on, versatile role for a detail-oriented self-starter who enjoys variety, takes pride in getting things right, and is comfortable jumping in wherever the team needs support. You will be in a quiet, focused office environment, spending the day at a desk with member interaction primarily by RedChirp text and email, and phones when backing up your teammates.
What You'll Own
Order Processing & Operations
- Process daily orders for ownership and the corporate team in Commerce7
- Handle corporate and wholesale orders as they come in
- Manage the pickup inbox, including scheduling and data entry
- Set up new item codes in Commerce7 as needed
- Run and distribute monthly cancellation reports
Customer Service
- Manage the RedChirp text platform throughout the business day
- Serve as primary back-up for the Customer Service inbox when our Customer Service Associate is out
- Provide back-up support for the shipment inbox and shipping operations as needed
Tasting Room & Marketing Support
- Update and print order forms, gold labels for bottlings, and other materials for the tasting room
- Manage barrel cards, maps, and weekly VIP inventory checks
- Coordinate personalized etching requests for member gifts
- Update the website as needed
Administrative & Team Support
- Provide administrative support to ownership and the office team
- Cross-train across reservations, wine club, customer service, and shipping to provide back-up coverage when team members are out
- Take on additional tasks and projects as needed to support a small team
What We're Looking For
- Wine industry experience strongly preferred (winery, wine club, DTC, or tasting room background)
- Strong wine knowledge with comfort discussing wines and our portfolio with members
- Detail-oriented self-starter who can manage multiple workstreams simultaneously without losing track of details
- Strong written communication for member-facing emails and text messages
- Excellent organizational skills and ability to prioritize across varied tasks
- Comfortable on the phone and confident handling member calls professionally
- Team player genuinely willing to cross-train and back up other team members when they are out
- Enjoys variety and the kind of "wear many hats" environment that comes with a small office team
- Comfortable working at a desk and computer during normal business hours
- Looking for a long-term home, not a stepping-stone role
Nice to Have
- Hands-on experience with Commerce7, RedChirp, ShipCompliant, or WineShipping
- WSET certification or other formal wine education
- Background in luxury hospitality or premium DTC brands
The Details
- Compensation: $24.00 to $28.00 per hour, depending on experience
- Full-Time, Monday through Friday, 8:30 AM to 5:00 PM, in-office at our Napa Airport offices
- Benefits include health insurance, paid time off, 401(k) matching, wine allocation, and weekly Friday team wine tastings
- Reports to the Office Manager; works closely with the broader office team
How to Apply
Please submit your resume and a brief cover letter telling us why this role and Del Dotto specifically appeal to you, and what draws you to wine. We read every cover letter, and a thoughtful one stands out.
Pay: $24.00 - $28.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Application Question(s):
- Do you have a strong wine knowledge with comfort discussing wines and our portfolio with members?
Experience:
- Wine industry : 1 year (Required)
Work Location: In person
