Position Overview:
Recruits, retains, supports, and develops DARCC volunteers for all program and administrative needs and to ensure 24/7 coverage for crisis services.
Key Responsibilities:
- Recruit, interview, and train new volunteers.
- Coordinate and deliver the 40-hour OAG training to ensure that all staff and volunteers are trained to deliver crisis services in connection with the agency's 24/7 coverage for the hotline and hospital accompaniment.
- Maintain an effective 24/7 on-call response including troubleshooting coverage gaps and emergency staffing situations.
- Maintain all training materials and documentation.
- Monitor volunteer satisfaction and address concerns to improve retention.
- Develop and implement a recruitment and retention plan for volunteers.
- Supervise and support volunteers in conjunction with Program Leads in order to best serve clients and ensure complete records.
- Create and manage volunteer appreciation events and formal volunteer communication.
- Assign volunteers based on identified volunteer needs and assist in scheduling volunteers for outreach events in conjunction with Program Leads.
- Identify and implement best practices and processes to ensure volunteer services are meeting agency needs.
- Supervise the Assistant Volunteer Coordinator and provide oversight of their duties.
- Provide program documentation for required grant and financial reports.
- Build partnerships that support volunteer recruitment and program growth.
- Monitor compliance with accompaniment protocols and best practices.
- Maintain relationships with DARCC's hospital partners.
- Provide hospital accompaniment and crisis hotline support as needed and be a part of the rotating on-call schedule.
- Provide training and education to volunteers as needed.
- Other duties as assigned.
Qualifications:
- Bachelor’s degree required.
- 2+ years of volunteer management experience preferred.
- Spanish speaking preferred.
- Ability to read, analyze, interpret, and evaluate documents.
- Must demonstrate reasonable proficiency with computers and other electronic devices as well as agency software needed to fulfill responsibilities.
- Ability to effectively communicate with individuals through a variety of mediums.
- Ability to respond effectively to the most sensitive inquiries or complaints.
- Must believe in, support, and act in accordance with the agency’s mission statement, strategic goals, policies, and guidelines.
- Ability to maintain a non-judgmental, accepting attitude towards people of any race, color, religion, ethnicity, sexuality, age, appearance, or economic status.
Job Specifics:
- Work Setting: Hybrid virtual and remote schedule, at least 2 days in the office a week.
- Schedule: Day and evening hours in addition to occasional weekend hours required.
- Occasional travel locally and in the greater Dallas area.
- Frequent sitting, standing, and walking.
- Lifting of items under 30 pounds
To apply, please submit a resume and cover letter.
We receive a large number of applications. If you are selected for an interview, we will contact you as soon as possible.
Please leave the phone lines open for our clients.
Job Type: Full-time
Pay: $53,000.00 - $57,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Dallas, TX 75204
