Job Overview
Join our dynamic hospitality team as a Part-Time Front Desk Agent, where your energy and enthusiasm will create memorable guest experiences from the moment they arrive. In this vital role, you will be the welcoming face of our property, managing guest check-ins and check-outs, providing exceptional customer service, and ensuring smooth daily operations. Your proactive approach and attention to detail will help foster a warm, inviting atmosphere that keeps guests coming back. This position offers an exciting opportunity to develop your hospitality management skills while working in a lively, guest-focused environment.
Responsibilities
- Greet guests warmly upon arrival, ensuring a positive first impression and seamless check-in experience
- Handle guest inquiries via multi-line phone systems with professionalism and courtesy, demonstrating excellent phone etiquette
- Manage reservations using property management systems (PMS) such as OPERA or similar platforms, including modifications and cancellations
- Provide accurate information about hotel amenities, local attractions, and services to enhance guest satisfaction
- Address guest concerns promptly and effectively, utilizing customer service problem-solving skills to resolve issues efficiently
- Follow hotel emergency procedures to ensure guest safety and coordinate with relevant departments during incidents
- Maintain detailed records of guest interactions, reservations, and incident reports for operational accuracy
Experience
- Previous experience in hospitality management or front desk operations preferred, especially within hotel or resort environments
- Familiarity with hotel management systems like StayPMS or comparable property management systems (PMS) is highly desirable
- Multilingual or bilingual abilities are a strong plus, facilitating communication with diverse guests
- Strong customer service skills with a focus on guest relations and client communication
- Knowledge of hotel emergency procedures and night audit processes is advantageous
- Experience working with multi-line phone systems and handling high-volume phone communication confidently
- Demonstrated ability to provide exceptional guest services in fast-paced settings such as resorts or hotels with extensive guest interaction
Join us to be part of a vibrant team dedicated to delivering outstanding hospitality experiences! Your enthusiasm and professionalism will make a lasting impact on our guests’ stay while advancing your career in the hospitality industry.
Pay: From $19.29 per hour
Benefits:
Work Location: In person
