Description:
Position Overview:
We are actively seeking a skilled and compassionate Patient Registration Coordinator to join our dynamic healthcare team based in Texas. As a frontline representative, you will play a pivotal role in providing exceptional customer service to patients and facilitating efficient communication between healthcare professionals. If you have a passion for assisting individuals in a healthcare setting and possess strong communication skills, this role offers an opportunity to contribute to the well-being of our patients.
Responsibilities:
1. Patient Interaction:
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Welcomes and greets patients, clients, and visitors to the department in a manner that is helpful and friendly. Determine purpose of visit and direct patients, clients, visitors to appropriate person to department(s)
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Answer and manage inbound calls with professionalism, empathy, and a patient-centric approach.
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Provide accurate and timely information regarding medical services, appointments, and general inquiries.
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Demonstrate patience and understanding when addressing patient concerns or inquiries.
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Assist with daily patient flow in areas as needed
2. Appointment Scheduling:
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Efficiently schedule and confirm patient appointments using the designated scheduling system.
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Collaborate with various departments to coordinate and optimize appointment availability.
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Oversee and complete patient registration process as needed.
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Confirm patient appointments and complete associated patient registration process.
3. Documentation and Record Keeping:
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Maintain accurate and confidential patient records during and after each interaction.
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Compile medical record charts, reports and correspondence.
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Update patient information as needed and ensure compliance with data security and privacy regulations.
4. Insurance and Patient Payment Assistance:
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Receive payments and post amounts paid to patient accounts.
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Assist patients with insurance-related queries, including verification, pre-authorizations, and billing inquiries.
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Collaborate with the billing department to address patient payment concerns.
5. Communication Coordination:
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Route calls to the appropriate healthcare professionals or departments based on the nature of the inquiry.
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Effectively communicate with nursing staff to relay patient observations and concerns.
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Escalate patient status as necessary
6. Adherence to Protocols:
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Adhere to established protocols and guidelines to ensure consistent and high-quality service.
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Follow safety standards and regulations to ensure a secure and compliant call center environment.
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Maintains safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations
7. Team Collaboration
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Participates in team daily huddle
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Participates in meetings of staff and department meetings.
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Shares acquired knowledge and learning.
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Consistently reports for duty on time.
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Keeps patient’s information private and limits conversation of a personal nature in patient’s presence.
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Degree of teamwork and cooperation with personnel from other departments.
Requirements:
Requirements:
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This is an 100% in office role
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Proven experience in a call center or customer service role, preferably within a medical or healthcare setting.
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Strong communication skills with the ability to convey complex medical information clearly and concisely.
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Familiarity with medical terminology and procedures.
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Ability to handle a high volume of calls in a fast-paced environment with efficiency and accuracy.
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Empathetic and patient-focused approach when dealing with inquiries and concerns.
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Basic computer skills and proficiency in relevant software applications.
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Ability to maintain confidentiality and adhere to HIPAA regulations.
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Experience with Epic electronic medical records system preferred
- Bilingual (fluency in speaking Spanish) preferred
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Able to rotate weekends, holidays, shifts and center location according to company needs.
- Other duties as assigned
Benefits:
HEALTH & WELLBEING
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A choice health coverage, including HMO and PPO, plus Flexible Spending Account (FSA) and Health Savings Account (HSA) options
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Dental and vision coverage
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Company-paid benefits (short- and long-term disability, employee life, and accidental death and dismemberment)
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Employee Assistance Program
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Bereavement Leave (full-time employees for the loss of an immediate family member)
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Paid Military Leave Benefits
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Discounts and perks on gym memberships, shopping, travel, recreation, and more
FINANCIAL GROWTH
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A yearly discretionary bonus
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401(k) with a company match
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Credit Union Banking alternative
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Wellness Rewards with Monetary Incentives
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Rewarding employee referral bonuses
WORK/LIFE BALANCE
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Flexible schedule and work from home options for numerous roles
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Nine paid company holidays + Sick and Wellness Days + accrued PTO
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Commuter benefits
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Paid Parental Leave (up to 6 weeks, subject to applicable waiting period)
JOB SATISFACTION & ADVANCEMENT
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Clear career advancement and growth pathways
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Continuous education opportunities and financial reimbursement
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Diversity, Equity & Inclusion Committee with various Business Resource Groups you can join
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Company-wide socials and gatherings
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"Dress for Your Day" policy
Benefits may be subjected to an applicable waiting period.
