Location: Mattoon, Illinois
Reports to: Retail Relationship Officer
FLSA Status: Non-Exempt
Classification: Full-time
This is a hybrid position, working both on the teller line and as a CSR when needed.
Overview:
The Customer Service Representative/Retail Banker position handles all aspects of customer service and is the customer’s primary point of contact.
Essential Functions:
- Process daily transactions for customers such as deposits, withdrawals, check cashing, and loan payments
- Handle incoming customer calls
- Open new accounts
- Close accounts
- Identify customer needs
- Provide information about the bank’s products and services
- Issue debit cards, check orders
- Handle address changes
- Assist with online banking issues and other products and services
- Provide excellent customer service
Qualifications and Skills:
- High school diploma or equivalent
- Outgoing, friendly disposition
- Positive approach to interactions with customers and team members
- Excellent cooperation and communication skills
- Ability to work effectively in a fast-paced environment
Benefits:
- 401(k) with Matching
- Health, Dental, and Vision Insurance
- Life and Disability Insurance
- Vacation and Paid Time Off (PTO)
- Bonus Potential
Pay Range: $19.00 – $24.00/hr.
EEO/AA Employer
