Job Overview
We are seeking a dedicated and detail-oriented Dental Assistant/Receptionist to join our healthcare team. This role combines clinical support with front desk responsibilities, ensuring smooth patient flow, accurate documentation, and exceptional patient service. The ideal candidate will possess strong administrative skills, clinical knowledge, and a compassionate approach to patient care. This paid position offers an excellent opportunity to grow within a dynamic dental practice while contributing to high-quality patient experiences.
Duties
- Greet patients warmly and manage the front desk, including scheduling appointments and answering multi-line phone systems with professionalism and courtesy.
- Verify insurance coverage, perform insurance eligibility checks, and handle insurance verification processes efficiently.
- Prepare patients for examinations by taking vital signs, updating medical histories, and assisting with intake procedures.
- Assist dentists during procedures by handing instruments, maintaining sterilization protocols, and ensuring clinical supplies are stocked.
- Manage electronic health records (EHR) systems such as Dentrix or Eaglesoft for accurate documentation review and record keeping.
- Process billing and collections using medical billing software, including Meditech, Epic, or Athenahealth platforms, ensuring compliance with HIPAA regulations.
- Maintain clinical confidentiality policies while managing medical records and handling sensitive health information securely.
- Support office management tasks such as filing, data entry (including 10 key typing), and clerical support to ensure efficient clinic operations.
Skills
- Proficiency in EMR/EHR systems such as Dentrix, Eaglesoft, eClinicalWorks, or Meditech; familiarity with Epic or Athenahealth is a plus.
- Strong knowledge of dental terminology, medical terminology, CPT coding, ICD-9/ICD-10 coding for accurate documentation and billing.
- Experience in dental clinic settings or healthcare environments with a focus on medical office management and administrative support.
- Excellent customer service skills combined with phone etiquette and effective communication abilities across diverse patient populations.
- Ability to handle medical collection processes confidently while maintaining professionalism and accuracy in documentation review.
- Bilingual skills are highly desirable to serve a diverse patient base effectively.
- Competence in Microsoft Office applications for scheduling, correspondence, and record keeping; familiarity with office management software like Dentrix or Eaglesoft enhances efficiency.
Join our team to deliver outstanding patient care through compassionate service and precise administrative support in a fast-paced dental environment!
Pay: $18.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
