MOTIVATED PEOPLE WANTED
Experience on the phones is a must!
Lead Conversion Specialist
Position Overview
At Abby Home, we don’t hire order takers. We hire motivated, competitive professionals who enjoy winning.
The Lead Conversion Specialist is responsible for generating qualified in-home appointments for our sales team through consistent outbound calling, lead follow-up, objection handling, appointment confirmation, and persistence.
This role is ideal for someone who enjoys talking with people, overcoming objections, staying focused on repetitive tasks, and being measured by performance. The majority of the day is spent on the phone making outbound calls, following up with leads, confirming appointments, and driving results.
Success in this role comes from discipline, consistency, mental toughness, and the ability to stay motivated while performing high-volume activities every day.
Primary Responsibilities
Outbound Calling
- Make a high volume of outbound calls daily
- Contact internet leads, aged leads, event leads, canvass leads, referral leads, and rehash opportunities
- Consistently follow call cadence and follow-up schedules
- Work through call lists efficiently without procrastination
- Maintain urgency and energy throughout the day
Appointment Setting
- Schedule qualified in-home consultations for the sales team
- Secure firm appointment commitments from homeowners
- Ensure all decision-makers will be present during appointments
- Verify appointment details and homeowner expectations
- Maximize demo opportunities while minimizing cancellations and no-shows
Objection Handling
- Confidently overcome homeowner objections
- Navigate concerns regarding time, scheduling, pricing, trust, and interest
- Push respectfully for appointments rather than accepting the first “no”
- Utilize proven scripts while sounding natural and conversational
- Re-engage homeowners who previously declined appointments
Appointment Confirmation
- Confirm upcoming appointments
- Verify homeowner availability
- Confirm both decision-makers will be present
- Reduce cancellation and no-show rates
- Reschedule and recover appointments when necessary
CRM & Administrative Duties
- Document all call activity accurately
- Maintain detailed notes in Lead Perfection
- Update dispositions and lead statuses
- Follow company call standards and procedures
- Maintain data accuracy and organization
Performance Expectations
This is a metrics-driven position.
Performance is measured by results, not effort.
Who Excels In This Role
- Competitive individuals
- Former sales professionals
- SDRs and appointment setters
- High-energy communicators
- People who enjoy working toward goals
- Individuals who can stay positive despite frequent rejection and maintain performance under pressure
- Self-motivated workers who thrive in repetitive environments
- People who enjoy being measured by performance
Who Typically Does NOT Enjoy This Role
- Individuals seeking a customer service position
- People who dislike outbound calling
- Individuals who become discouraged by rejection
- Those who struggle with repetitive daily tasks
- People looking for a low-pressure office environment
- Individuals who prefer administrative or support work over sales conversations
Key Traits
- Persistent
- Competitive
- Coachable
- Positive attitude
- Thick-skinned
- Strong communicator
- Goal-oriented
- Disciplined
- Reliable
- Results-driven
Why Abby Home
At Abby Home, your effort directly impacts your income and career growth. You’ll work with a high-performing team focused on helping homeowners while creating opportunities for our sales team to succeed.
If you enjoy competition, thrive on goals, and can stay motivated making calls every day, you’ll have the opportunity to build a successful career with us.
Pay: $17.00 - $36.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Paid time off
Work Location: In person
