Job Description
We are looking for an adaptable Field Service Technician to provide on-site support to our customers. In this role, you will drive successful on-site service of our unified mass notification systems to improve customer satisfaction, maximize customer retention, and increase profitability. Our ideal candidate is a self-starter with experience working in a fast-paced, ever-changing environment.
This role requires reporting to our HQ in Baltimore daily when not in the field.
A Day in the Life:
- Support system installation, start-up, and testing activities for Alertus outdoor warning systems at customer sites.
- Be the main point of contact at job sites for our customers.
- Perform quality control duties for Alertus outdoor notification systems.
- Install and supervise the installation of Alertus indoor notification products.
- Build/run cables and troubleshoot wiring.
- Coordinate with customers to schedule regular site visits for routine maintenance. Site support will typically constitute at least 70% of work activity.
- Monitor outdoor warning systems performance and recommend any adjustments as needed.
- Evaluate site surveys.
- Prioritize conflicting work requests and escalations.
- Oversee, evaluate, and sign off on work performed by others.
- Proactively document field issues and help improve product design and delivery processes.
- Support our current and future implementation projects and assist with project planning.
- Other duties as assigned as our outdoor warning systems product(s) grow in popularity.
Required Skills:
- Valid MD Driver's License
- Ability to travel 70% of the time to customer sites
- Ability to troubleshoot, test, repair, and service technical equipment
- Go-getter attitude with the desire to step in where needed
- Ability to work flexible shifts and to adapt to changing work schedules
- Familiarity with wiring/cabling and electrical/electronics
- Ability to prioritize tasks and thrive in a fast-paced environment
- Exceptional verbal, written, and interpersonal communication skills
- Ability to successfully work autonomously
Education and Experience:
- High School Diploma. Relevant Associates degree or certification(s) preferred.
- 7+ years of experience in field service, electronics, or electrical-related work.
Alertus Advantages:
- Unlimited Paid Time Off
- Paid Holidays
- 401(k) Retirement Plan
- Medical, Dental, and Vision Plans
- Short-term Disability, Accident, Hospital, and Cancer Insurance
- Live Near Your Work Homebuying Incentive Program
- Employee Referral Bonuses
- Flex Scheduling
Job Type: Full-time
Pay: $50,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
