Do you want to join and build a Great Workplace and help deliver Amazing Boating Experiences that will change people's lives? If you’re hardworking, a team player and care about quality, Yankee Boating Center is looking for an Awesome Boat Detailer to join our team.
Company Overview
Yankee Boating Center is a family-owned and operated marine retail and service business based in Lake George, NY. We are dedicated to providing high-quality boats and exceptional customer service to ensure our customers have exceptional boating experiences.
Position Summary
The Service Support Specialist is the communication and documentation hub for our Service department—answering calls/emails, creating accurate work orders, and ensuring customers feel taken care of through clear, timely follow-through.
What You’ll Do
- Answer incoming calls and respond to customer emails promptly and professionally
- Create accurate, complete work orders and document customer concerns clearly
- Route information to the right team members so work can be scheduled and completed efficiently
- Close communication loops: callbacks, updates, confirmations, and follow-ups
- Maintain organized records so nothing gets missed
What Success Looks Like (KPIs)
- High volume of calls handled and emails replied to with strong responsiveness
- Work orders written accurately with minimal corrections needed
- Customers feel informed and respected; strong customer satisfaction feedback
- Few to zero “dropped balls” — messages and tasks don’t sit unfinished
Our Non-Negotiable Values
We hire for values first. We expect:
- Honesty
- Respect for coworkers and customers
- Self Motivation
- Teamwork
We do not tolerate dishonesty, meanness, laziness, or disrespect.
Requirements
- Strong communication skills (written and verbal)
- Comfortable working in a fast-paced environment with frequent interruptions
- Detail-oriented and accurate with documentation
- Physical requirement: Ability to lift up to 50 lbs (e.g., boxes, shipments, supplies)
How to Apply
Send your resume and answer these three questions:
- Describe a time you handled an upset customer. What did you do?
- How do you keep track of multiple tasks so nothing is missed?
- What does honesty at work look like in a real situation?
Pay: $22.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
Work Location: In person
