Job Title: Emergency Call Center Analyst/Dispatcher - 01-5335
Must be local or willing to relocate to Richmond VA
100% onsite - Position will be 8 week shift work between 6-2, 2-10, 10-6 and some 12 hour shifts.
Training is 7-3pm for about 6 weeks and then into the rotation
Job Description
Gathers and analyzes customer calls and various computer data to determine location and cause of power outages. Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations. Performs callouts in ARCOS for service restoration, emergencies, planned overtime, and fill-shifts. Duties may extend to maintaining accurate information and movement of crews in storm events.
Accurately manages Estimated Restoration Times to customers. Provides accurate and timely information to customers and first line resolution to customer complaints. Duties may extend to direct customer correspondence. Provides accurate and timely information to customers and first line resolution to customer complaints. Duties may extend to direct customer correspondence. Prioritizes, schedules, and manages non-emergency preventative maintenance and customer-requested work in a timely and cost-effective manner. Duties may extend to full creation, set up, packaging, permitting, joint-use interaction, as-builting and reconciling discrepancies for trouble work.
Additional duties may be assigned as needed.
Must have skill sets
1. Knowledge of electric services
2. Multi-tasking and prioritizing
3. Tech savvy; to learn multiple software tools
4. Good communication skills5. Good work ethic
Nice to have skill sets
Team player, quick learner, reliable, integrity, initiative, MS Office software, punctual.
Soft skill requirements
We are a very close Team and this person must be able to fit in and not be afraid to seek guidance, ask questions, and show initiative.
Education
High School Graduate, Bachelors degree preferred
Ideal experience? Someone from the electric utility industry would be ideal
Location = Richmond VA ( parking provided)
Rate = $25-$28.00/hr on a W2 contract
Length = 1+ year W2 Contract - Possible long term/extension for the right candidate
Job Types: Full-time, Contract
Pay: $25.00 - $28.00 per hour
Experience:
- Emergency/utilities dispatching: 1 year (Required)
Work Location: In person
