SUMMARY OF RESPONSIBILITIES/DUTIES:The primary responsibility for the Service Manager is the Supervision of the day-to-day activities of the Service Department. Provide direction to the departments’ personnel and to promote the department’s growth and development while maintaining profitability and keeping expenses within budget.
SPECIFIC DUTIES & RESPONSIBILITIES:
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Monitor schedule and dispatch work orders.
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Maintain acceptable levels of applied time.
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Primary contact for all service related phone calls and assist front counter phone calls as needed.
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Provide technical support for service related items from walk-in customers.
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Perform shop labor estimates and quote in-house repairs, and upon approval, purchase the necessary repair parts or replacement components and reschedule assembly time.
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Promote additional sales through repairs and field service, i.e. filters, P.M. programs, system upgrades, etc.
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Assist with overflow service work when necessary.
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Bill out shop and field service projects.
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Maintain quality control and professional appearance of all shop service work.
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Assist in training and development of service personnel.
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Promote teamwork attitude among service personnel and all other company employees.
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Provide assistance in development of sales strategies to penetrate new and existing markets.
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Maintain acceptable shop appearance.
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Other duties as assigned by Management.
SKILLS/QUALIFICATIONS:Fluid Power Degree or Equivalent Experience; Strong Mechanical Background; Hydraulic Background Preferred; Highly Motivated Self-starter; Excellent Customer Service & Communication Skills (verbal & written); Proficient with Planning and Organization.
