Property Services Associate
Company Description
Based in Allentown, Pa., City Center Group is a real estate development and management company known for its expertise in creating vibrant, connected urban areas by combining Class A properties with placemaking and community-building experiences. The company’s major mixed-use development in downtown Allentown has helped transform the city into one of America’s most vibrant urban communities and a regional center of excellence for business, culture, and city living. City Center Group includes 3 million square feet among five Class A office towers, the Renaissance Allentown Hotel, 14 residential buildings, upscale retail and restaurant space, and a coworking space called Velocity. City Center’s total investment in downtown Allentown is more than $850 million, with another $537 million in the planning and construction stages. In 2017, the Downtown Allentown Revitalization District was honored with a Global Award of Excellence by the Urban Land Institute (ULI).
Job Description
City Center is seeking Property Services Associates to join our team. In this role, you will be a visible presence across our downtown campus, supporting our property operations and the overall experience of residents, tenants, visitors, and staff. This position combines elements of customer service, environmental support, and facilities assistance.
The Property Services team acts as an extension of Property Management, reporting to the Property Services Assistant Manager or Property Services General Manager, depending on shift. The Associates assist with helping to keep spaces clean, accessible, welcoming, and secure while serving as approachable ambassadors for the community.
Hiring for:
Schedule:
- Saturday and Sunday, 7:00am - 3:00pm
Responsibilities:
Customer Service & Community Support
- Serve as a friendly and approachable presence across the community.
- Greet and assist tenants, residents, employees, guests, and visitors.
- Assist with lock-outs.
- Handle after-hours move ins.
- Provide directions, local recommendations, and event information.
- Help resolve tenant/resident concerns and de-escalate conflicts when needed.
- Respond to noise complaints and other requests.
- Proactively monitor parking access areas.
- Assist with parking or access issues as they arise.
- Review cameras as needed.
- Activate and distribute access keys.
Facility & Environmental Support
- Walk and monitor parking facilities, amenity spaces, lobbies, bridges, walkways, and trash rooms.
- Help maintain cleanliness and order (light sweeping, trash collection, straightening furniture, etc.).
- Report more extensive maintenance needs and submit work orders.
- Assist with locking/unlocking spaces according to building schedules.
- Conduct occupancy checks in closed spaces.
- Observe and resolve/report lease violations or other disturbances.
Safety & Emergency Readiness
- Act as point of contact for onsite emergencies and unusual situations.
- Monitor trespassing and high risk areas.
- Respond appropriately to medical, weather, fire, or other urgent events (training provided).
- Notify and coordinate with Property Management or emergency services as required.
- Maintain accurate daily activity and incident reports.
- Support troubleshooting of access or parking equipment
Technical, Physical & Schedule Requirements
- Ability to lift/move up to 50 lbs. with or without reasonable accommodation.
- Ability to walk and stand for extended periods (6–8 hours with breaks) , with or without reasonable accommodation.
- Ability to work indoors and outdoors in all weather conditions, with or without reasonable accommodation.
- Flexibility to work various shifts, including evenings, weekends, and holidays, to support 24/7 operations.
Qualifications
- Strong interpersonal and communication skills, both written and verbal.
- Demonstrated ability to provide excellent customer service.
- Comfort using technology (Microsoft Office, reporting systems, email, etc.).
- Ability to follow standard operating procedures and document activity clearly.
- Prior experience in customer service, facilities support, or security helpful, but training is available for qualified candidates.
- Must demonstrate professionalism, discretion, and sound judgment.
Why Join Us?
- Medical, dental, and vision insurance
- Competitive pay
- Flexible scheduling
- Training and growth opportunities
- Company-matching 401(k) and voluntary insurances
- Paid holidays
- Wellness perks: work-life balance, healthy snacks, discounted gym membership
- Volunteer and community service opportunities
- Company-matching donations for select non-profits
City Center Group is committed to creating an inclusive and supportive workplace. We are proud to be an equal opportunity employer and will consider all qualified applicants regardless of gender, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age, or disability.
Pay: From $17.00 per hour
Benefits:
Ability to Commute:
- Allentown, PA 18101 (Required)
Work Location: In person
