Ideal candidates must be able to dedicate a minimum of 20 hours a week including nights and weekends until November 15th
Hosts are essential to the success of The Forge: Lemont Quarries, especially within our Explorer Activities. As the first face many guests see when they enter the park, Hosts set the tone for the entire experience through their warm, positive attitude and exceptional guest interaction. They play an active role across a wide range of activities—organizing games of laser tag, assisting guests into kayaks, supporting Explorer programming, and ensuring every visitor feels welcomed and well-cared for. Hosts are a vital presence throughout the park, helping deliver an engaging, memorable, and outstanding guest experience.
PRIMARY JOB RESPONSIBILITIES:
Host responsibilities include, but are not limited to:
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Communicates with guests and other employees verbally and in possibly stressful situations answer questions and provide clear direction and solutions with patience and tact.
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Takes part in the daily inspection of equipment and fills out any applicable documentation.
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Follows Local Operating Procedures, Standard Operating Procedures, and general safety regulations.
- Answers basic questions regarding the operation of the park.
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Maintains a knowledge of park offerings, amenities, events, as well as answers to frequently asked questions
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Acts as an ambassador of The Forge, informing guests not only about the adventure and entertainment experiences but also of the nature surrounding them once onsite.
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Coaches, screens, and assesses participants through observation and guest interaction.
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Delivers briefings to groups of participants in a clear, confident manner
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Demonstrates the core values of The Forge: Lemont Quarries in guest and staff interactions.
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Works to facilitate an emotionally and physically safe environment for guests to explore outside of their comfort zones while adhering to the ‘choose your own challenge’ philosophy.
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Reports to park Leads and Managers, works closely with other Hosts to ensure clear and consistent communication and services to guests.
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Helps other Hosts, and park leadership to drive performance and efficiency, while maximizing guest satisfaction.
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Shows good stewardship of park equipment and facilities.
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Can/will be directed to complete tasks such as basic cleaning and inspection of Explorer equipment.
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Responsible for the facilitation of activities including but not limited to: Archery, Laser Tag, Paddlesports, Axe Throwing, Kids Adventure Zone, Kids Jump Zone, Archery Golf, Gold Panning, and Mini Golf.
- Will be responsible for checking in guests at various checkpoints
QUALIFICATIONS AND REQUIREMENTS:
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Must be at least 15 years of age or meet applicable state and local employment requirements.
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Must complete host training provided by The Forge
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Customer service skills required to answer guest questions and respond to guest complaints in a professional and courteous manner
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Communication skills and basic public speaking skills and confidence to deliver direction to guests
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The ability to follow directions and complete tasks as directed by management with and without constant supervision. Must be receptive to coaching and feedback.
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Can retain information relating to the park and equipment with attention to detail in order to assist with inspections.
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Must be punctual and responsible with the ability to consistently show up for scheduled shifts.
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Basic computer literacy to assist with guest check-in and assistance at POS locations.
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Because our park is located in a natural, outdoor, wooded location, candidates must be comfortable and willing to work in all seasonal outdoor weather conditions as operational duties may require
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Must have a basic standard of physical fitness, endurance, communication skills and manual dexterity. Position requires the ability to lift and pull a minimum of 50 pounds, as well as stand for extended periods
SCHEDULING AND STAFFING:
Ideal candidates should be able to dedicate a minimum of 20 hours a week including nights and weekends until November 15th
- Ideal candidates will be able to work weekends in the Fall.
