At Peñate Medical Center, we believe in delivering quality, convenient health care and exceeding our patients’ expectations. Our neighborhood medical centers are open every weekday from 8-4:30pm with a full medical team inclusive of PCPs and in-house specialists. We provide a broad scope of services including basic wellness and prevention. We’re working to help people live healthier lives and to help the health system work better for everyone. The Call Center Supervisor is responsible for the supervision of the Receptionist staff.
Primary Responsibilities:
- Provide department leadership, guidance, and supervises the designated work of the telemarketing team
- Monitor real time call volumes and allocates available resources to ensure superior service for patients
- Meets and exceeds overall department goals for both retention and new patient sign-ons.
- Monitor and coaches staff to meet established goals and key indicators including: Quality Assurance, Issue resolution, Service Level, Average Call Handle Time • Assist with evaluations, interviews, counseling of employees, schedules and discipinary process when necessary
- Provide clear direction to achieve goals, creating an environment that fosters team commitment and employee engagement
- Maintain the perseverance to drive and sustain the changes that occur at Peñate Medical Center, while being resilient and flexible, and inspiring and motivating the team
- Constantly communicates to the team, is open to opinions and feedback from team members and follows through on commitments
- Create a work environment in which people are able to perform to the best of their abilities
This position requires the ability to sit at a computer for hours at a time (with some bending and stooping) You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Other duties as required by management.
Required Qualifications:
- Skill in developing and maintaining effective relationships with patients, employees, physicians, centers, insurance companies, other members of the Peñate Medical Center team
- Ability to communicate clearly and effectively, as well as respect the need of confidentiality when dealing with sensitive information
- Experience and knowledge of Microsoft office Suite and ability to generate reports for upper management.
- Personal Protective Equipment (PPE) is required to perform this role with patients and members on-site, as this is an essential function of this role
Employees must comply with any state and local masking orders. Qualifications:
- 3 - 5 years previous supervisory experience with additional experience in healthcare or medical billing and Contact Centers
Peñate Medical Center is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Peñate Medical Center is a drug-free workplace. .
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Microsoft Office: 1 year (Preferred)
- Sales: 1 year (Preferred)
Language:
- English (Required)
- Spanish (Required)
Work Location: In person
