General Summary
Greets patients, vendors and other visitors and ensures that they are directed/escorted to the proper office/area. Operates a multiple-line telephone and routes calls to the appropriate person or location.
Shift
Monday through Friday = 7:00 AM to 8:00 PM
Saturday, Sunday, and Holidays = 8:00 AM to 8:00 PM
Rotating shifts
Duties and Responsibilities
Essential Functions:
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Provides assistance, guidance, and direction to patients and /or visitors. Ascertains the nature of their business; assists and/or directs patients and/or visitors to various locations in the building when appropriate. Calls for an escort when necessary.
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Provides excellent customer service assistance.
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Answers telephones, routes callers, takes messages and provides routine information to callers.
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Enters and/or retrieves data from established computer files using knowledge of various computer software applications.
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Assists with office operations, special initiatives and projects as requested.
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Maintains appropriate records, reports, and files as required.
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IF ASSIGNED TO YORK AND GETTYSBURG HOSPITAL RECEPTION AREA: Receives telegrams, messages, flowers, newspapers, and other items; notifies appropriate personnel. Verifies that patient has not been discharged; returns flowers delivered for discharged patients. Maintains log of items received; delivers or arranges for the delivery of items to patients and appropriate personnel.
Common Expectations:
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Maintains and follows established policies and procedures, objectives, quality assessment and safety standards.
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Participates in educational programs and inservice meetings.
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Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
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Sets a positive example of excellent service.
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Attends meetings as required.
Qualifications
Minimum Education:
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High School Diploma or GED Required
Work Experience:
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Less than 1 year Up to 1 month experience. Required
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1 year Related work experience. Preferred
Knowledge, Skills, and Abilities:
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Excellent communications, interpersonal and customer relations skills.
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Basic computer skills.
