The Social Security Law Group is a premier, nationwide Law Firm assisting Disabled Americans qualify for Social Security Disability Benefits (SSDI / SSI). We seek a Full Time entry level Client Services Representative (CSR) for our Sarasota, FL office. The position is perfect for an individual who has spent his or her career in customer service and client relations. We want coverage in office five days a week. We offer paid training, completive pay, and opportunity for growth. Our clients live all across the US.
PRIMARY COMPONENTS:
1. Acts as primary point of contact regarding all aspects of the SSDI process and maintains a set number of assigned claimant files from intake through all levels of the SSDI adjudicative process.
2. Documents all communications to claimants and insurance companies. Maintains effective data input into SSLG's Case Control system called StatusStar and provides routine updates to claimants and clients.
3. Communicates, guides and coordinates with all assigned claimants for receipt of all critical and required documents, correspondence and relevant paperwork. Explains key concepts to ensure claimant understanding. Establishes open communication to ensure file accuracy.
4. Communicates routinely with SSA during the adjudication process to ensure proper administrative process is followed and pertinent information is remitted timely to SSA.
5. Orders medical records and all related supporting reports from identified medical treating sources (ie: hospitals, doctors’ offices, facilities, etc) to develop claimant files. Proactively follows-up to ensure commitment from medical sources for receipt of medical records and questionnaires. Makes certain that reasonable and/or state-regulated fees are charged.
6. Develops claimant files to ensure compliance with standards for hearing development. Submits Attorney-reviewed and approved medical records to SSA void of duplicates.
7. Maintains effective, on-going communication and develops favorable rapport with assigned claimants and internal team members.
SECONDARY COMPONENTS:
1. Performs “new client intake” function as required by Account Manager
2. Provides follow-up on representative forms as necessary
3. Suggests and designs improvements to operational activities / procedures.
4. Provides back-up to other CSR team members, as necessary.
OTHER COMPONENTS:
The items listed as primary and secondary components represent a description of the ordinary duties of the position. It should be expected that other duties, both related and unrelated, may be assigned and required.
EDUCATIONAL DEVELOPMENT OR EQUIVALENT:
- Associates Degree or experience to two years of college level courses
- Minimum one-year experience in customer service and/or insurance related work environment with heavy customer service focus
WORKING DEMANDS:
- Ability to perform work with extreme detail and accuracy
- Self-Starter who can manage a growing caseload
- Ability to manage multiple priorities within tight deadlines
- Effective problem solving skills utilizing sound judgment
- Excellent communication skills – both verbally and in writing
- Computer proficiency in Microsoft Office products
- Strong analytical skills
- Ability to work successfully in a team environment
- Ability/willingness to project a professional image consistent with company/client expectations
LOCATION:
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- Paid time off
- Paid training
Experience:
- Microsoft Office: 4 years (Required)
Location:
Work Location: In person
