COMPANY OVERVIEW
Join a legacy of craftsmanship at Drake-Scruggs Equipment! Since 1946, we've been the Midwest’s trusted authority in custom truck equipment, serving industries that keep America running strong. As part of our team, you’ll work with top brands like Versalift, Knapheide, Stellar, and other great equipment manufacturers that help us build and service one-of-a-kind trucks for utility, municipal, and commercial fleets. If you’re passionate about quality, teamwork, and making an impact, we can’t wait to meet you!
SUMMARY
The Road Service Technician’s function is to aid in the inspection, repair, and maintenance of customer’s work trucks. The trucks could include, but not limited to, Utility Line Trucks, Bucket Trucks, Cranes, Lift Gates, Boom Lifts, Welders, Dump Trucks, Plows and more. Our primary service area is Illinois and Missouri with potential travel into Northern Arkansas and Eastern Kansas. As a Road Service Technician, the goal is to maintain 40 hours a week, but there may be times that customer emergencies arise that would establish the need to work and travel above the regularly scheduled work week. This position will travel to the site of the customers truck and provide all services remotely in the field or at the customers location(s).
PRIMARY RESPONSIBILITIES
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Diagnose, repair, inspect, maintain, and service equipment including: Utility Line Trucks, Bucket Trucks, Cranes, Lift Gates, Boom Lifts, Trailers, Air Compressors, Welders, Dump Trucks, Plows, Hi-Rail, Winch Trucks, and Scissor Lifts
- Schedule jobs, contact customers, make courtesy calls, provide technical support in person or over the phone, and follow up with calls
- Complete Work Orders, Time Sheets, DOT Forms, Inspections, Dielectric Sheets, and log Drive Time
- Maintain a clean and safe work environment in compliance with company, DOT, OSHA, and ANSI standards
- Regularly read/research parts manuals, schematics, and diagrams
- Maintain company records, inventory and company equipment
QUALIFICATIONS
- A high school diploma or equivalent is preferred
- Hydraulic and Electrical equipment repair on medium to heavy duty trucks a plus
- Working knowledge of mechanical, electrical and hydraulic systems
- Welding and fabrication experience
- Exceptional customer service experience
- Must have own basic work tools
- Stable work history
- Dependable, self-motivated professional
- Excellent work ethics and a POSITIVE attitude
- Ability to provide references of prior employers
- Ability to pass pre-employment drug test and random drug testing in accordance with DOT
- Ability to pass DOT physical
- Clean driving record
- Have a valid driver’s license, minimum of a class C required
- Company will reimburse for upgrading license to class C if one is not already held
- Basic computer knowledge and experience with Microsoft Office preferred
- Good communication skills (written, verbal, email) are necessary
MEASURE OF PERFORMANCE
1. Meet established efficiency goals
2. Accuracy and timeliness of reports
3. Effectively managing customer relationships
4. Works with coworkers in a positive manner
5. Adheres to established policies and procedures
BENEFITS
- Competitive salary
- Health, Dental and Vision Insurance
- Life insurance, Long-Term and Short-Term Disability
- 401K with Company match
- Generous paid time off policy plus paid Holidays
- Professional development assistance
Job type: Full Time
Monday – Friday 40 hour per week
Overnight travel 25% - 35%.
Some nights/weekends based on customer emergencies
* Equal Opportunity Employer Statement – Illinois
Drake-Scruggs Equipment is an Equal Opportunity Employer.
We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, genetic information, marital status, ancestry, military status, unfavorable discharge from military service, or any other protected status under federal, state or local law.
Job Type: Full-time
Pay: Up to $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Fuel card
- Health insurance
- Life insurance
- On-the-job training
- Paid time off
- Prescription drug insurance
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Willingness to travel:
Work Location: On the road
