We’re looking for a high-energy leader to run our Jittery Joe’s Coffee first ever drive-thru only coffee shop — someone who loves people, loves winning, and knows how to build a team that customers want to visit every day.
At Jittery Joe’s, we want every customer experience built around four things:
FUN. FAST. FRIENDLY. FLAVOR.
FUN — Coffee should make your day better. We want a GM who creates an upbeat, positive environment where employees enjoy coming to work and that energy carries over to our customers.
FAST — Drive-thru customers expect speed. You’ll lead a team that moves with urgency, keeps the line moving, and delivers great drinks quickly — without sacrificing quality or hospitality.
FRIENDLY — We want customers to feel like regulars, even on their first visit. Great eye contact, genuine conversations, learning names and orders, and sending people away happier than when they arrived.
FLAVOR — Great service doesn't matter if the coffee isn't great. From Jittery Joe’s coffee and espresso to signature drinks and food, every order should be made consistently and taste awesome.
WHAT YOU’LL OWN
This isn't just a shift-management job. You’ll run the business.
Responsibilities
- Lead daily restaurant operations, including managing staff schedules, shift management, and ensuring smooth service flow.
- Supervise food preparation, cooking processes, and food safety management to uphold quality standards.
- Oversee inventory control, food production, and food handling procedures to minimize waste and maximize efficiency.
- Manage POS systems for handling accurate cash, order processing, and sales reporting.
- Train, develop, and motivate staff through ongoing training & development initiatives; conduct staff interviews and performance evaluations.
- Ensure compliance with health regulations, food safety standards, and sanitation protocols across all departments.
- Analyze profit and loss statements to identify opportunities for revenue growth and cost reduction; implement budgeting strategies accordingly.
- Foster a welcoming hospitality environment by delivering outstanding customer service and resolving guest concerns promptly.
- Lead team management efforts by supervising hospitality teams, managing conflict resolution, and promoting a positive work culture.
Experience
- Proven management experience in quick service & fast food restaurants or casual dining establishments with a strong background in restaurant management.
- Extensive experience with food industry operations including food preparation, cooking, food safety management, and food handling.
- Demonstrated ability in supervising teams, managing hospitality teams, and conducting staff training & development programs.
- Strong leadership skills with excellent managerial communication abilities; experience interviewing candidates and managing hospitality teams.
- Ability to handle multiple responsibilities efficiently while maintaining high standards of customer service.
- Knowledge of budgeting processes, profit & loss analysis, inventory control, and food safety regulations within the restaurant industry.
WHO WE'RE LOOKING FOR
You might be our person if you:
Bring energy. Your attitude sets the tone for the entire store.
Love hospitality. You genuinely enjoy talking to customers and developing relationships.
Move fast. You understand that urgency matters in a drive-thru business.
Develop people. You can turn a new hire into a confident, productive team member.
Hold high standards. Cleanliness, drink quality, speed and customer service aren't negotiable.
Think like an owner. You understand that sales, labor, food cost, waste and customer retention all matter.
Lead from the front. When there's a line around the building, you're not watching — you're helping lead the team through it.
THE GOAL
We aren't looking for someone to simply keep the doors open.
We're looking for someone who wants to build the best drive-thru coffee team in the market and grow with a 30 year Athens, GA brand that is expanding.
A place where the team has fun.
Where customers get through the line fast.
Where everyone is genuinely friendly.
And where the coffee and drinks deliver incredible flavor every single time.
FUN. FAST. FRIENDLY. FLAVOR.
If that sounds like the kind of business you'd be excited to lead, we'd love to meet you.
ABOUT JITTERY JOE’S COFFEE
Georgia-raised and proudly rooted in Athens, Jittery Joe’s Coffee has been roasting exceptional coffee since 1994—fueling Bulldogs, locals, and visitors alike. Committed to a true farm-to-cup philosophy, the brand sources premium green coffee beans from established direct trade relationships with farms in Central and South America, Africa, and Southeast Asia, importing beans from more than 15 countries, roasting each batch with care to ensure the highest quality in every bag and a dynamic flavor in every cup. Deeply immersed in Athens’ culture and community, Georgia’s best-known coffee brand continues to call the college town home while looking ahead with intention and growth. Now celebrating more than 30 years of roasting, Jittery Joe’s Coffee is available across Georgia through its branded cafes, online store, and subscription service, and in the rest of the country through retail and wholesale partners. For more information, please visit www.jitteryjoes.com. Stay connected on Instagram at @jitteryjoescoffee and Facebook at www.facebook.com/jitteryjoes.
Pay: $52,000.00 - $75,000.00 per year
Benefits:
- Employee discount
- Paid time off
- Paid training
Work Location: In person
