SENIOR UX PROFESSIONAL
Seeking a Senior UX Professional (Architect or Designer) with payments experience to work with a leader in the financial services industry. This is the opportunity to work with a company that's thriving! Offering flexibility, positive work environment and projects to keep you challenged and engaged. Join us as a Senior UX Designer to shape innovative digital experiences that delight users globally. Your expertise will directly influence our products' success while fostering an inclusive environment dedicated to excellence in user experience.
UX DESIGNER
A UX Professional (Architect/Designer is a user experienced architect is responsible for monitoring the stability and efficiency of system outputs to support business functions and ensure customer satisfaction.
User experience architects improve the network infrastructure and conduct system configuration for optimal performance and smooth navigation. They also assist the end users in resolving network issues, identifying discrepancy sources, and adjust codes as needed to prevent the reoccurrence of technical problems.
A user experience architect must have excellent technical and communication skills, especially in helping the technology team in designing systems according to business requirements and feasibility.
SKILLS/EXPERTISE:
7+ years of experience in Product Design or related fields.
7+ years of experience working collaboratively with product, engineering, design, content and user research teams. Proven ability to influence product and engineering decisions in cross-functional settings, even without direct authority.
Experience working in Agile, Kanban and other delivery models. Experience writing user stories and jobs to be done clearly articulating the business and user needs and defining the acceptance criteria. Demonstrated experience leveraging AI powered tools (e.g., generative AI, research synthesis tools, automation platforms) to enhance design efficiency and insight generation.
Desired Skills
Master's Degree Computer Science, Electronic Engineering or other Engineering or Technical discipline required. 15 years of experience.
10 years of relevant experience may be substituted for education.
Must have extensive experience with ServiceNow Service Mapping to be considered
ServiceNow developer certification highly desired.
Responsibilities
- Lead the end-to-end user experience design process for architectural-focused digital products, from discovery to delivery.
- Conduct user research, develop personas, and perform rapid prototyping to validate concepts with cross-functional teams.
- Create wireframes, flow diagrams, and interactive prototypes; translate insights into intuitive UI and responsive designs.
- Collaborate with product, engineering, and analytics to define requirements, prioritize backlogs, and ensure feasible, data-informed solutions.
- Iterate based on user feedback, usability testing, and metrics (e.g., engagement, task success) to continuously improve the product.
Pay: $70.00 - $100.00 per hour
Benefits:
- Flexible schedule
- Paid time off
Work Location: Hybrid remote in Baltimore, MD 21202
