Bright Light Medical Imaging is a physician-led, multi-location imaging center where professionals don’t just work—they belong. We foster a supportive, team-driven culture that feels like family, where every member is valued, respected, and empowered to grow. With cutting-edge technology, opportunities for advancement, and a workplace built on integrity and compassion, our team loves coming to work each day. Employees here aren’t just colleagues; they’re part of something bigger—a community that truly cares. If you’re looking for a career where your skills are valued, your contributions matter, and you feel at home, Bright Light is the place for you.
WHAT WE ARE LOOKING FOR
IT Administrative Support Specialist , Full-time
Location: Onsite Arlington Heights
Days/Hours: Monday - Friday, 7:30 am - 4:00pm
OVERVIEW OF KEY RESPONSIBILITES
Case Management and Clinical Workflow Support:
- Review cases that are more than three days old without a completed report. Identify the cause of delays and notify radiologists for follow-up and resolution.
- Review DocPanel cases that have remained unread for more than 24 hours and notify DocPanel via email for follow-up.
- Monitor unread cardiac cases to ensure reports (including echocardiograms, EMGs, and stress tests) are completed and properly associated with the correct records.
- Manage the Manual Validation queue by merging manually entered exams into the appropriate patient records.
- Monitor the IB Dashboard for locked user accounts and process requests for physician portal account creation.
Account Management and User Support:
- Provision new employees by collecting required information and creating accounts for all necessary systems, including Gmail, PACS, Medics, ClearPath, RingCentral, Klara, and Updox.
- Perform employee offboarding by disabling or terminating access to required systems, including Gmail, PACS, Medics, ClearPath, RingCentral, Klara, and Updox.
- Create and configure physician portal accounts.
- Troubleshoot physician portal issues, including account access problems and image-viewing issues.
- Troubleshoot patient portal issues related to report access.
Data Management and System Maintenance:
- Merge duplicate patient accounts created in error by the Front Desk across PACS, Medics, and Gravity.
- Upload the Klara patient list as part of the legacy workflow prior to the Gravity implementation.
General IT Support Operations:
- Perform clerical and administrative IT duties while confidentially maintaining and protecting patient information by adhering to the HIPAA Privacy Rule
- Provide general IT support by responding to and resolving incoming technical support requests.
- Monitor the IT support inbox and respond to requests in a timely manner.
- Prepare and deploy equipment for new hires, including computers, monitors, scanners, CD burners, phones, network switches, and other required hardware.
- Travel to various office locations to provide IT support, deliver equipment and supplies, including CDs, biopsy equipment, BLMI apparel, and other operational materials.
- Support the IT team with all other tasks and duties as assigned.
- Ability to alternate between prolonged periods sitting, frequent standing, lifting, reaching, stooping. Must be able to lift up to 15 lbs
QUALITIES YOU SHOULD POSSESS
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Solid, concise verbal and written communication skills
- Exhibits composure in busy, fast paced environment
- Possess exceptional typing skills with speed and accuracy
- Organized, with great attention to detail
- Exceptional problem-solving and analytical thinking abilities
- Flexibility to adapt quickly to any disruptions or changes in the day
- Ability to be resourceful and take initiative making independent decisions when issues arise
- Ability to work independently and as part of a team
- Strong time management skills and ability to prioritize tasks effectively
- Multitasking and time management skills, with ability to prioritize tasks
EDUCATION, EXPERIENCE & REQUIREMENTS
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High School Diploma or GED Certificate
- Associates/Bachelor's Degree, related field of Information Technology, preferred
- Relevant prior IT experience favored
- Proficiency in Microsoft Office and Windows
- Network printer know how
- End-user training and support
- Network troubleshooting
- Data analysis
BENEFITS & TOTAL REWARDS
Company paid time off and medical insurance:
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Paid time off, Vacation, plus 6 designated Holidays
- Comprehensive Medical Insurance with multiple plan options and employer premium cost-sharing
Employees have access to a selection of ancillary benefits to customize their coverage through employee-paid options:
- Dental Insurance
- Vision Insurance
- Life Insurance and AD&D
- Short and Long Term Disability Insurance
- Critical Illness Insurance
- Accident Insurance
- 401(k) with 4% company match, when eligible
Additional Perks:
- Paid on-site training
- Annual uniform allowance
- Competitive pay and growth opportunities
- Quarterly appreciation breakfast/ lunches
Bright Light Medical Imaging is impacted by the use of Artificial Intelligence (AI) for recruiting from vendors such as Indeed, Glassdoor, Zip Recruiter and LinkedIn as a result of these vendor’s presentation of received resumes in their portal. All employment interviewing and hiring decisions are made by our employees. For questions contact our recruiting team at [email protected]
