Overview
Join our dynamic team as a Homeless Operations Manager and lead impactful programs dedicated to supporting individuals experiencing homelessness. In this vital role, you will oversee service delivery, foster community relationships, and ensure compliance with social service standards. Your leadership will empower staff, enhance program development, and create a positive environment for clients from underserved communities. This position offers an exciting opportunity to make a meaningful difference through innovative program management and compassionate client engagement.
Duties
- Lead and supervise social service program staff, ensuring high-quality service delivery and adherence to organizational policies.
- Develop, implement, and evaluate programs tailored to meet the needs of individuals experiencing homelessness and those with disabilities and other barriers.
- Manage relationships with community partners, government agencies, and stakeholders to coordinate services effectively.
- Oversee program budgets, monitor expenditures, and ensure compliance with funding requirements and regulations.
- Provide training and mentorship to staff on topics such as behavioral health, client communication, social services best practices, and cultural competency.
- Maintain accurate documentation, prepare reports, and communicate program outcomes clearly to leadership and funding bodies.
- HMIS and CalAim leadership
- Ensure all services comply with legal standards, ethical guidelines, and organizational policies related to social work and disability services.
Experience
- Proven experience working with individuals with developmental disabilities or behavioral health needs in a social services setting.
- Demonstrated leadership in managing teams of social service professionals or program staff, including supervising staff supervision activities.
- Strong relationship management skills with community organizations, government agencies, and clients from underserved communities.
- Extensive administrative experience including budgeting, program development, compliance monitoring, and report writing.
- Proficiency in Microsoft Office applications for documentation, communication, and data analysis purposes.
- Technical project management experience overseeing program initiatives from conception through implementation.
- Bilingual abilities are highly desirable to effectively serve diverse populations.
- Prior experience working within social services or healthcare environments that emphasize client-centered care and inclusive practices.
Minimum Requirements:
· At least 2 years of experience working in shelter management highly preferred including successfully managing and coaching staff
· Knowledge of social services and social repercussions relating to homelessness
· Possess crisis intervention and crisis assessment skills
· Current driver’s license and insurance.
· Must be insurable under company policy
· Excellent written & oral communication skills
· Strong organizational skills and attention to detail
The above is intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Americans with Disabilities Act
WCCS has pledged to ensure that employees and applicants have equal access to job opportunities, will not be discriminated against based on having an actual or perceived disability, and will have the same opportunity for employment, promotions, and transfers as those individuals who do not have disabilities. WCCS complies with requests for accommodations under the Americans with Disability Act, including the Amendments Act.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions of this position.
Move, traverse – regularly moves about the properties on even and uneven ground to communicate and interact with tenants, clients, and staff; regularly bends, reaches, pushes and pulls to complete kitchen tasks and arrange shelter items
Communicate, exchange Information - must successfully partner with WCCS management and staff via phone, text, or email
Detect, identify – frequently reviews and researches program related topics via the internet
Strength – repetitive lifting, move/rearrange items up to 30 pounds
Stationary position – must be able to remain in a stationary position up to 20% of the time
Operate, draft/write, compile – consistently uses a computer and cell phone to communicate and write/submit reports
WCCS is an equal opportunity employer. Our agency values diversity and considers all applicants for all positions without regard to color, ethnic background, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, HIV/AIDS status, veteran status, or any other legally protected.
- 403(b)
- 403(b) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Pay: $70,309.99 per year
Benefits:
- 403(b)
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
