Woodland Veterinary Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital.
In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.
Schedule and compensation:
- Compensation: $20 - $25 per hour, for each hour worked
- This position offers part-time or full-time scheduling options. We are open to a part-time team member with strong customer service experience and a willingness to learn, as well as an experienced veterinary professional seeking a full-time opportunity. Full-time candidates should have at least two years of veterinary experience. Flexibility throughout the week, including Saturday and Sunday is preferred.
Full-time Benefits Package*:
- Health package: Medical, dental, and vision insurance with choice of UnitedHealthcare or Kaiser Permanente
- Life insurance and disability
- Employee Assistance Program (EAP)
- 401k - with company match beginning 2027
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
- Uniform allowance
- Part-time team members may be eligible for limited benefits in accordance with company policy and state law
Minimum qualifications and skill set:
- 1+ years of experience in a customer service, reception, or client-facing role is required
- We are open to candidates with strong customer service experience and an interest in veterinary medicine for part-time opportunities. Full-time candidates should have at least two years of veterinary experience.
- Proficiency in the following skills:
- Ability to manage a multi-phone line system while assisting in-person clients
- Exceptional verbal and written communication skills
- Strong organizational and time management skills
- Experience scheduling appointments and coordinating calendars preferred
- Ability to accurately process payments and maintain financial records
- Positive attitude and willingness to collaborate with a team
- Ability to remain calm, professional and solution-oriented during busy periods
About us:
Woodland Veterinary Hospital has been caring for pets and the people who love them for more than 50 years. What began as a small clinic in 1975 has grown into a trusted, full-service veterinary hospital serving Woodland and the surrounding communities.
Today, our 11,000-square-foot campus is home to a collaborative team of 9 veterinarians and over 40 veterinary support professionals, all dedicated to providing compassionate, personalized care. From wellness visits to urgent care and boarding, we're proud to offer a wide range of services in one place, including access to advanced diagnostics and board-certified specialists.
While we've grown over the years, our mission has stayed the same: to treat every pet like family and build lasting relationships with the clients we serve. We're proud of our deep roots in the community and the legacy of care we continue to build every day.
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Woodland VH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.
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