Service Advisor
About the Role
Join our team as a Service Advisor where exceptional customer care meets high-impact selling. You’ll be the face of the shop: opening doors, building trust fast, and converting service opportunities into satisfied customers and measurable revenue. This role rewards initiative, hustle, and relentless follow-through.
What You'll Do
- Greet customers, quickly assess needs, and turn conversations into clear, prioritized service tickets.
- Write up accurate tickets and estimates, then coordinate with technicians to keep workflow moving and jobs on schedule.
- Drive revenue by recommending appropriate repairs, maintenance plans, and add-ons; close the sale with confidence and integrity.
- Maintain fast, clear communication with customers—status updates, follow-ups, and managing expectations from check-in to pickup.
- Own your performance metrics: conversion rates, average repair order, customer satisfaction, and repeat business.
- Troubleshoot issues in the moment, remove barriers to completion, and escalate when needed to keep operations flowing.
- Build and sustain relationships with repeat customers and referral sources; proactively open new doors for business.
What We're Looking For
- 3–5 years in a customer-facing role—experience in service, retail, hospitality, or automotive service advisory preferred.
- Natural hunter: proactive, persistent, and comfortable creating opportunities rather than waiting for them.
- Strong communicator and persuader who builds rapport quickly and closes with confidence.
- Thrives in a fast-paced environment with shifting priorities; practical problem-solver who values outcomes over perfection.
- Resilient under pressure with consistent follow-through—you finish what you start and learn from setbacks.
- Basic technical aptitude and the ability to translate technician feedback into clear customer-friendly language.
- Team player who coordinates across front- and back-of-house to ensure a seamless customer experience.
Benefits
- No weekend shifts.
- Paid time off begins accruing on day one.
- Health insurance with 90% employer-paid premiums.
- 401(k) plan, regular staff gatherings, and tenure recognition rewards.
- Competitive pay plus performance-based opportunities to increase earnings.
How to Apply
Ready to own the customer experience and drive measurable revenue? Submit your resume and a brief note about a time you turned a hesitant prospect into a delighted customer.
After applying, you will receive our prescreen survey before we move forward. A link will be provided in the confirmation message.
Pay: $63,939.89 - $120,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
