Collaborate with Marketing/Promotions to execute client benefits, amenities, services, programs, surveys, and events throughout the year
Track group sales inventory
Coordinate execution of groups sold – including distribution of tickets and preparation/execution of hospitality
Manage and communicate hospitality and catering needs with food and beverage provider
Maintain records of all customers and prospects by utilizing CRM tool
Act as back-up to ticket operations for all events
Collaborate with ticket operations staff to convert inbound customer inquiries to sales and to resolve concerns/issues with customers
Assist Client Services Manager with execution of sponsorship contracts as needed
Assist with entertainment of clients and potential clients at hosted events
Build and foster relationships with past, current, and potential new clients
Generate communications to all groups regarding upcoming event opportunities and usage of tickets/suites that are part of their contract on a consistent basis
Communicate effectively with all clients and potential clients to deliver customer service that meets management expectations
Other duties as assigned
Bachelor’s Degree in Sports Marketing, Marketing, Business, or related field preferred
Two years of experience working in client services preferred
One year of experience working with a CRM system, KORE preferred
Ability to present sales material to potential clients
Ability to solve problems quickly and give attention to details
Ability to prioritize and manage multiple project
Ability to communicate easily and effectively
Good working knowledge of computer programs including Microsoft Word, Excel, PowerPoint, Internet, and database programs
Valid driver’s license and ability to drive for organizational business
Ability and willingness to work varied and long hours including nights, weekends, and holidays
This job operates in an office environment located at a ballpark. This individual routinely uses standard office equipment such as computers, phones and copiers. During games and events, this individual may be exposed to extreme weather conditions.
