Helping providers thrive through technology that supports better care.
- Remote position open to Missouri residents only.
As an EHR Provider Support I, you’ll play an important role in ensuring providers have the tools, guidance, and support needed to use electronic health record systems effectively. This position partners with Psychiatry, Primary Care, and Dental teams to troubleshoot issues, improve workflows, and enhance the overall technology experience that supports quality, accessible care.
As a great opportunity for someone who enjoys technology, problem-solving, and helping others succeed, this role provides the chance to make a meaningful impact by supporting the systems that help our care teams serve their communities.
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Provide timely and professional support to providers experiencing EHR and software-related challenges.
- Troubleshoot application, system, and workflow issues while coordinating solutions with internal teams.
- Document, track, and communicate support requests, resolutions, and follow-up actions.
- Assist with provider education and training to promote effective use of EHR tools.
- Identify recurring issues and contribute to process improvements that enhance system performance.
- Develop and maintain knowledge of organizational applications and technology solutions.
- High School/GED required
- Bachelor’s degree preferred in computer science or related field
- At least three (3) years equivalent work experience required if no bachelor’s degree
- Experience with troubleshooting principles, methodologies and issues resolution techniques
- Demonstrated customer service skills with the ability to provide professional, courteous, and responsive support
- Experience working in a team-oriented, collaborative environment
You’ll be a great fit for this role if you:
- Enjoy supporting others and creating positive technology experiences.
- Are a resourceful problem-solver who can analyze issues and identify solutions.
- Communicate effectively and build strong relationships with providers and team members.
- Are organized, detail-oriented, and able to balance multiple priorities.
- Appreciate the connection between technology, teamwork, and delivering meaningful healthcare services.
About Compass Health Network
Compass Health Network is a nonprofit organization dedicated to delivering accessible, high-quality care throughout Missouri. We provide a comprehensive range of integrated services, including behavioral health, substance use treatment, primary care, and dental care. As both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC), Compass Health is uniquely positioned to meet the complex and evolving needs of the communities we serve.
Our network includes Royal Oaks Hospital and Adapt of Missouri, allowing us to expand our impact and reach across the state. Each part of our organization contributes to our mission: Inspire Hope. Promote Wellness.
Adapt of Missouri, a subsidiary of Compass Health Network, has been serving the St. Louis metropolitan area since 1982. While Adapt operates as a for-profit organization, it shares our commitment to providing high-quality, person-centered mental health services. Adapt specializes in community-based support for adults with mental health conditions, focusing on recovery-oriented services such as psychosocial rehabilitation and case management that foster independence and meaningful community engagement.
Royal Oaks Hospital serves all acute behavioral health care inpatient needs for children and adolescents 24 hours a day, 7 days a week. Our multi-disciplinary team continually strives to set the standards in patient safety and are committed to providing the highest quality of care. Royal Oaks Hospital believes in the health and wellbeing of our patients and it shows in the care they receive each and every day.
Why Join Us?
Whether you're joining Compass Health Network or Adapt of Missouri, you’ll become part of a dedicated, mission-driven team committed to transforming lives through compassionate, innovative care. We foster a supportive, collaborative environment where your work is valued and your professional growth is encouraged.
We offer:
- Competitive Benefits
- Opportunities for career advancement
- Personal and professional development
- Licensure supervision
- Tuition reimbursement & scholarships
- Employee Assistance Program (EAP)
- Wellness program with Xponential access
- Generous paid time off and holidays
- National Health Service Corp loan repayment eligibility*
*Please note: While Compass Health Network is eligible for the National Health Service Corps (NHSC) Loan Repayment Program, positions with Adapt of Missouri are not eligible due to its for-profit status.
Your Career, Your Impact
Whether you're beginning your career or looking to take the next step, you’ll find purpose and opportunity with us. Join a team where your skills and compassion make a meaningful impact—every single day.
Ready to make a difference? We’d love to hear from you!
Equal Opportunity Statement
Compass Health Network is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.
