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Volunteer Programs Specialist (Part-Time)

ZooTampa at Lowry Park -
Tampa, FL

Job Details

Part-time | Volunteer

Benefits

Employee assistance program
403(b)
Gym membership

Qualifications

Computer operation
Phone communication
Outdoor work experience
Radio communication systems
Newsletters (communication methods)
Computer skills

Full Job Description

Are you passionate about conservation education and creating meaningful guest experiences?

ZooTampa is seeking a Volunteer Programs Specialist to support and elevate our Guest Engagement Ambassador Program. This part-time, dynamic role blends interpretive programming with administrative coordination, offering the opportunity to inspire guests, mentor volunteers, and strengthen community connections. If you thrive in a collaborative environment and want to make a direct impact on our mission, we invite you to apply and become a key part of our team.

Job Description

Position Summary

The Volunteer Programs Specialist is responsible for facilitating interpretive programs and performing administrative duties that support the Guest Engagement Ambassador (Volunteer) Program. This position is flexible and accommodates ever-changing job responsibilities and business needs.

Essential Functions (Including, but not limited to):

Who We Are

ZooTampa at Lowry Park is one of the most popular zoos in the southeastern U.S., with over 1.2 million visitors annually. We have grown to what now encompasses 56 acres of naturalistic wildlife habitats in a lush, tropical garden setting with wide-ranging activities. The Zoo, accredited by Association of Zoos and Aquariums (AZA), offers popular educational programming, fun recreational amenities, up-close animal encounters and engaging seasonal events for which it has won awards as one of the country’s most family-friendly zoos.

Our mission is to rescue, rehabilitate and care for animals; create exceptional personalized experiences that connect people with wildlife and each other in fun, immersive ways.

Our vision is that everyone we touch is motivated to join us in taking action to protect and preserve wildlife.

Join us and become a part of creating unforgettable natural connections!

Your day to day

Essential Functions (Including, but not limited to):

Conducts all activities in alignment with AZA standards and guidelines, all relevant laws and regulations, safety standards, and standards that ensure animal welfare.
Supports Guest Engagement Ambassadors and daily volunteer operation.
Facilitates interpretive programs offered by ZooTampa’s Guest Engagement Ambassador Program. (75% in park programs/25% office duties)
Interacts with the public by answering questions and delivering conservation messages.
Performs administrative duties such as recording service hours, entering data, preparing newsletters, and supporting volunteers.
Supports ongoing volunteer and intern training efforts.
Provides daily volunteer support and documents data.
Writes articles for the monthly newsletter.
Assists with the preparation of supplies/materials necessary for programs, which may include researching information and developing visual aids.
Offers ideas and recommendations on program changes and improvements to Volunteer Programs.
Acts as a positive role model for new volunteers and interns.
Maintains strong working relationships with Zoo departments to help ensure the overall success of programs.
Ensures a high level of service and positive experience for volunteers, interns, staff, and guests.
Attends training classes and volunteer events as assigned to develop new skills and support the needs of the team.
Demonstrates commitment to inclusivity and fosters a culture of belonging in all aspects of the volunteer and intern program.
Maintains a thorough knowledge of programs offered by ZooTampa’s Guest Engagement Ambassadors.
Provides support for Guest Engagement operations as needed.
Other duties as assigned

What are we looking for?

Qualifications:

Degree or equivalent background in environmental education, biology, interpretation, or conservation.
CIG certification preferred

Skills and Experience:

Knowledge of a variety of environmental, conservation, and interpretive programs as well as experience presenting in a public setting to a variety of age levels preferred.
Strong interpersonal skills
Flexibility to adapt to varying situations.
Organizational skills
Ability to take initiative, produce work independently, and to act on behalf of a team.
Ability to work with all ages and provide a high level of service to Zoo visitors, program participants and Zoo staff.
Ability to communicate ideas and contribute effectively, both written and verbally.
Ability to multi-task in a fast-paced environment while maintaining a positive attitude.
Knowledge of personal computers, related software, and audio/visual equipment; familiarity with Office suite.

Additional Requirements

Must be comfortable working around various species of animals.
Ability to work in extreme weather conditions typical to west central Florida (i.e. heat, rain, or cold).
Must be able to maintain control during emergencies that may arise.
Ability to use radio, telephone, and computer to communicate and follow written and verbal instructions.

Join ZooTampa in inspiring conservation through connection. If you’re ready to support a vibrant volunteer program that shapes guest experiences and strengthens community engagement, apply today to be a part of something wild and meaningful!

Our Perks at ZooTampa

Retirement 403(b) plan
Employee Assistance Program
Discounted gym membership
Free membership to the Zoo, MOSI, Glazer Children's Museum, and the Florida Aquarium
Free or discounted admission to many attractions in Florida
Discounts on food, beverage, and merchandise
And so much more!

Equal Opportunity Employer & Drug-Free Workplace

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