Massage Envy – Hamilton Place
We are looking for a friendly, motivated, and service-driven Front Desk Sales Associate to join our team! This role is the first and last impression for our members and guests, so a positive attitude, strong communication skills, and a passion for wellness are key.
Key Responsibilities:
As a Front Desk Sales Associate at this Massage Envy franchised location, essential responsibilities revolve around providing excellent service to members and guests. Responsibilities include:
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Answering phone calls and assisting with scheduling, questions, and general inquiries.
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Checking members and guests in and out for appointments.
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Promoting and selling the Wellness Program.
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Re-engaging inactive members and supporting retention efforts.
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Keeping management apprised of member concerns and following manager’s policies, procedures and direction.
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Accepting constructive criticism in a positive manner and using it as a learning tool.
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Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy.
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Staying updated on retail products and promotions.
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Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
Education, Skills and Training:
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Have a high school diploma or equivalent (GED).
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Possess basic math and cash handling experience.
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Strong phone, computer, and organizational skills
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Have previous customer service experience (preferred).
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Be able to prioritize and perform multiple tasks.
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Work cohesively with others in a fun and fast-paced environment.
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Possess general knowledge of massage and aesthetic services and modalities.
Communications and Personal Interactions
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Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, vendors, and the franchised location’s management and team.
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Commitment to maintaining client confidentiality and professionalism at all times.
