Job Overview Summary
This position supports small businesses as a remote receptionist by answering calls, scheduling appointments, returning missed calls, and providing high-quality customer service. The role requires strong communication, multitasking, and the ability to navigate multiple systems in a fast-paced, team-oriented environment.
Current Open Shifts
- Monday-Friday 1:00 PM - 6:00 PM
- Various Saturday shifts
Pay, Perks & Work Environment
- Paid training at $12/hour for 3 weeks, with an increase to $15/hour after training
- $2/hour weekend differential
- Paid birthday off
- Work in-office for the first 3 months to receive hands-on support and ensure success in the role
- After the initial 3 months, opportunity to transition to hybrid, or fully remote work based on performance
- Fast-paced, team-oriented environment supporting small businesses across the U.S. and Canada
- Ongoing growth and advancement opportunities within the company
____
Experience
Required:
- At least 1 year of customer service experience
Preferred:
- Experience in phone-based customer service roles
- Experience interacting with customers in a professional setting
- Experience handling high call volumes or multitasking in a fast-paced environment
____
What We’re Looking For
- Demonstrates knowledge of customer service principles and professional communication standards.
- Communicates clearly and professionally with callers using strong verbal and listening skills.
- Reads and understands written instructions, schedules, and client-specific procedures.
- Writes clearly and accurately when documenting calls, messages, and customer information.
- Uses computers effectively, including navigating multiple systems and entering data accurately.
- Types at least 45 words per minute with a high level of accuracy.
- Multitasks effectively while managing calls, documenting information, and navigating systems.
- Adapts to a fast-paced environment while remaining reliable, professional, and able to handle challenging situations.
____
What you’ll do:
- Answer inbound calls and provide professional, friendly customer interactions as a remote receptionist.
- Return missed calls and follow up with customers in a timely manner.
- Schedule appointments accurately based on client-specific guidelines.
- Provide clear information to callers about services, processes, and next steps.
- Gather, verify, and enter customer information accurately into company systems.
- Document customer interactions, including inquiries, requests, and actions taken.
- Resolve customer concerns when possible and escalate issues when needed.
- Use multiple computer systems to manage calls and complete tasks efficiently in a fast-paced environment.
____
Our Team Values
- Grow Always – We’re always learning, improving, and getting better.
- Own It! – We take ownership and follow through.
- All In – We show up with heart. We support each other. We go the extra inch and the extra mile.
- Team Trust – We choose humility, honesty, and dependability. We build trust — because trust builds everything else.
Pay: From $15.00 per hour
Benefits:
Application Question(s):
- Why do you think you would be a good fit for Jill's Office?
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Clearfield, UT 84015 (Required)
Work Location: Hybrid remote in Clearfield, UT 84015
