The Care Navigator plays a vital role in supporting and guiding families to access Medicaid services through PASCO. This position requires exceptional communication skills, a strong commitment to PASCO's core values, and the ability to foster relationships with community partners and entities at the local and state levels. The work we do makes a positive difference in people’s lives for those needing long-term care due to a disability.
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Primary role is to support and educate families/individuals how to access State Plan Medicaid and HCBS services to live as independently as possible in the community and how PASCO can assist them.
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Continuously learns and develops knowledge on Colorado Medicaid Long Term Supports and Services.
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Interacts with the community through numerous channels including phone, email, web inquiries and in-person events and one-on-one opportunities with families in their home.
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Key responsibility involves listening to client and/or family concerns and questions and providing helpful resources to improve their situation.
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Able to clearly communicate and reinforce the reasons why PASCO is the best choice for long-term home health for Medicaid eligible clients.
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Uses Salesforce and other data systems to document the details of the individual being helped.
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Schedules appropriate internal staff for further meetings and evaluation if appropriate for PASCO services.
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In addition to being the first point of contact for PASCO with the community, this person maintains a caseload of prospects and coordinates internal staff to help the individual through the onboarding process.
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You’ll work as part of a high energy team that’s a key part of representing PASCO to the community.
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Conduct required assessments as needed to support our families while being good stewards of Medicaid funding.
Key Measures of Performance
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Growing the number of families accessing PASCO services.
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Strong communication and interpersonal skills.
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Feedback from individuals and families receiving services
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Ensuring PASCO is compliant with Medicaid requirements to provide services
Qualifications
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High School diploma or equivalent required
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Experience with CRM/Salesforce preferred.
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Experience with a healthcare documentation system preferred.
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Experience with Medicaid or Home Healthcare experience is a plus.
Knowledge, Skills or Abilities
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Energetic, well-spoken and the ability to connect with people on the phone.
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Strong listening skills and the ability to ask targeted questions.
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Ability to multi-task, prioritize, and manage time effectively.
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Ability to work quickly, efficiently and with a high degree of accuracy.
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Persuasive and goal oriented.
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Self-motivated and self-directed.
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Strong computer skills including Microsoft Office Suite, Outlook.
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Strong teamwork and relationship building skills
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Excellent organization and time management skills, the ability to maintain one’s own schedule, and meet deadlines.
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Proven skills in customer satisfaction.
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A fan of speed: ability to successfully operate in a fast-paced, dynamic environment experiencing growth and expansion.
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Moderate or exceeding ability with Microsoft Office products, specifically Outlook.
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Familiarity with electronic health record systems.
