The Assistant Store Manager at MaMa Jean’s Natural Market supports the Store Manager in overseeing daily store operations, supporting staff, maintaining operational standards, and ensuring an exceptional customer experience. This is a hands-on operational leadership role that may require assisting across departments based on staffing, customer service, and business needs. The ASM helps uphold MaMa Jean’s mission of providing high-quality local, fresh, and organic products while fostering a welcoming and collaborative store environment.
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Operational Support: Ensure daily operations align with company policies and procedures, stepping in for the Store Manager as needed.
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Hands-On Operational Support: Assist with store operations across departments as needed, including customer service, department coverage, stocking, front-end support, receiving/freight support, and other operational needs.
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Staff Supervision: Assist in recruiting, training, and mentoring staff, emphasizing product education and customer service excellence.
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Inventory and Store Standards: Collaborate with the Store Manager and Department Heads to support inventory control, merchandising standards, product quality, and operational execution.
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Customer Relations: Help create a unique and inviting store atmosphere, addressing customer inquiries and resolving issues promptly.
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Community Involvement: Support initiatives that involve the store in local events and charitable activities, reinforcing our community commitment.
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Training & Development: Assist in training and evaluating store personnel, providing constructive feedback and coaching to improve performance.
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Scheduling Support: Oversee and assist in the scheduling process across departments, ensuring alignment with store-wide labor targets and individual department needs. Support Department Heads in creating effective schedules and provide backup when necessary.
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Financial Oversight: Support the Store Manager in monitoring store financials, including labor costs, sales trends, and shrink management.
