Position Summary:
As an Assistant Manager at IHOP, you are a key leader in the restaurant and an essential partner to the General Manager. You help drive shift performance, develop team members, and ensure the operation runs at a high level every day. This role is ideal for someone who is passionate about leadership, thrives in a full-service environment, and is ready to grow into broader restaurant management responsibility.
Responsibilities:
- Operations Leadership: Lead daily restaurant operations across assigned shifts and support overall restaurant performance. Ensure execution of brand standards, food quality, cleanliness, hospitality, and service expectations. Support strong shift execution across all dayparts with urgency, discipline, and care.
- Team Development: Coach, develop, and hold team members accountable to performance and behavior expectations. Support recruiting, onboarding, scheduling, training, and retention efforts. Help build a strong bench of future leaders through consistent feedback, recognition, and development.
- Business Performance: Support labor management, food cost discipline, waste reduction, and expense control. Execute company initiatives and sales-driving activities. Monitor daily operating results and respond quickly to guest, team, and business needs.
- Compliance and Standards: Ensure adherence to labor laws, food safety standards, safety procedures, cash handling requirements, and company policies. Maintain documentation and reporting accuracy. Support a positive, inclusive, respectful, and high-performance environment.
Skills:
- Restaurant leadership and coaching.
- Full-service operations knowledge.
- Guest service and service recovery.
- Financial awareness including labor and cost control.
- Decision making and conflict resolution.
- Time management and prioritization.
- Technology proficiency including POS systems, labor scheduling tools, reporting platforms, training systems, and Microsoft Office or similar business tools.
Competencies:
- Leading Self: Personal Accountability, Work Ethic, Adaptability, Communication, Learning Agility.
- Leading Others: Influence Without Authority, Stakeholder Management, Execution Discipline, Decision Making, Problem Solving.
Qualifications:
- Experience supporting or leading shift operations in a high-volume environment
- Ability to manage daily operations, team performance, and guest experience
- Strong understanding of labor, scheduling, and basic financial drivers
- Ability to coach and develop team members
- Problem solving and decision-making in fast-paced environments
- Accountability for operational execution and standards
- Demonstrated leadership capability across multiple shifts or teams
Physical Requirements:
- Standing and walking for extended periods, typically 8 to 12 hours per shift.
- Frequent lifting up to 25 lbs and occasional lifting up to 50 lbs.
- Frequent bending, reaching, twisting, stooping, and repetitive motion.
- Ability to work across dining room, kitchen, storage, and service areas.
- Exposure to high-temperature kitchen environments, wet floors, noise, and fast-paced conditions.
- Reasonable accommodations may be made to enable qualified individuals to perform essential job functions.
Work Environment:
Fun, fast-paced, and rewarding full-service restaurant environment with strong leadership expectations. Requires regular interaction with guests, team members, vendors, and restaurant leadership. Nights, weekends, holidays, and extended hours may be required based on business needs.
Benefits Available:
Medical, Dental, and Vision based on eligibility. 401k eligibility after one year and 1000 hours worked. Paid Time Off based on tenure and hours worked. Voluntary benefits including dental, vision, life, disability, and supplemental coverage where offered. Employee Assistance Program. State and local mandated benefits including paid sick leave and other protected leave programs in accordance with applicable law.
Compensation: $17.87 - $24.54
Additional Details :
Join the IHOP Family! Dive into a world of pancakes, smiles, and unforgettable dining experiences! At IHOP, we're more than just breakfast- we're a place where guests create memories and team members build lifelong friendships. If you have a passion for hospitality and a love for delicious food, IHOP is the perfect place to grow your career. Join us, and let's spread happiness, one pancake at a time!
The pay range for this position varies by state and experience. Base hourly rate plus tips. Tips are paid daily. Employees are guaranteed to earn at least the applicable state minimum wage. If base pay plus tips do not meet minimum wage, the company will make up the difference. Pay range $17.87 - $24.54
