Description:
Tri-Century Eye Care is hiring a full-time Patient Services Representative to support our fast-paced ophthalmology practice. If you’re passionate about helping patients, thrive in a busy front-desk environment, and enjoy being the first point of contact in a medical office, this is a great opportunity to grow your career in healthcare.
What You'll Do
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Welcome patients, check them in, and ensure a smooth and friendly experience
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Answer phones, complete tasks and assist patient in the call center
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Schedule, confirm, and reschedule appointments
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Verify insurance coverage and process patient payments
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Handle billing questions and assist with financial inquiries
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Maintain accurate and up-to-date electronic medical records (EMR)
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Serve as a communication hub between patients, clinical staff, and insurance providers
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Provide excellent customer service and resolve patient concerns
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Complete administrative tasks such as filing, faxing, scanning, and document management
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Support daily office operations to keep patient flow running efficiently
Perks & Benefits
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Starting at $19/hour, based on experience
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Medical, dental, and vision insurance (group plan + complementary vision plan)
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401(k) with employer contribution and profit-sharing after 12 months
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Paid Time Off
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Paid Holidays
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Uniform reimbursement
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Employer-paid group life insurance
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Voluntary Life, AD&D, and disability coverage
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Flexible Spending Accounts (FSA)
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Benefits begin the 1st of the month after hire (some after 90 days)
Requirements:
What we're looking for
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1+ years of experience in a medical office, healthcare administration, or customer service
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Strong communication, multitasking, and organizational skills
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Comfort working in a fast-paced environment
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High school diploma or equivalent
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Proficiency with basic office software
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Familiarity with EMR systems and medical terminology is a plus
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Experience with insurance verification or medical billing preferred
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Prior ophthalmology experience is helpful but not required — we will train the right candidate
Additional Details
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Mix of desk-based work and active patient interaction
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Must adhere to HIPAA and maintain patient confidentiality
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Reliable transportation is necessary
