Denver Tennis Club Office Manager – Job Description
Job Title: Office Manager
Reports To: General Manager (GM), Denver Tennis Club
Direct Reports: Front Desk Staff
Status: Full-Time Salaried Employee
Work Location: Denver Tennis Club, 400 Forest Street, Denver, CO 80220
Bonus Eligible: End-of-year bonus eligible at the discretion of the Board of Directors
Primary Objective
The Office Manager is responsible for providing high-quality operational services and support for the Denver Tennis Club (DTC).
This includes being a subject matter expert on the Club Operating System (Play-by-Point), membership management, financial and billing tasks, front desk operations and overall league management.
This highly visible position plays a vital role in strengthening club culture, improving member experience, and ensuring excellence across both front-of-house and back-office operations.
Work Schedule & Compensation
The Office Manager’s schedule should prioritize a regular presence at the club across member-facing hours, particularly during peak activity. This role is a minimum of 40 hours/week. Limited remote working may be allowed in off-season with approval of the General Manager.
Flexibility is expected for evenings, weekends, and special events. The Office Manager is expected to work the Front Desk 2 days per week, with one being on the weekend during peak season.
- Base Salary: This is a salary-based position.
- Other Benefits: Professional development opportunities
- Paid Time Off – This position has unlimited paid time off, with approval of the General Manager (GM)
- Bonus: Eligible at the Board of Directors’ discretion based on GM’s recommendation of club performance and annual goal achievement
Principal Duties & Responsibilities
1. Member Services & Front Desk
- Serve as a consistent and visible presence for members to handle questions, booking issues, and general concerns.
- Provide leadership to the Front Desk, including hiring, training, staff supervision, scheduling, and operational support.
- Set the cultural tone for Front Desk Staff through strong leadership, professionalism, and presence.
- Lead continuous improvements of DTC operations to improve member experience, drive efficiencies, control costs and minimize risk.
- Coordinate with Pro Staff, the Front Desk, and the Competition/Tournament Committee to optimize scheduling and court utilization.
- Lead internal learning opportunities (e.g. - drill shares, coaching workshops, software tools).
- Lead or support Mailchimp communications, monthly newsletters, event flyers, and court signage/matrix communication updates.
- Help lead the operations, promotion, and execution of social and tennis-related events, including Club Championships, Davis Cup, Bruce Bee, and Denver City Open.
- Set up and run a pro shop that supplies accessories and stringing to the membership and DTC branded clothing.
- Improve and drive compliance with DTC Policies and Standard Operating Procedures (e.g. - Check In, Cancellations/No Shows, Guest, etc.)
2. Internal and Financial Operations (“Back-Office”)
- Serve as the Subject Matter Expert (and “owner”) of the DTC Club Operating System – Play-By-Point
- Assist in managing and implementing the Club’s Operating System(s) including support for billing, scheduling, training, and content tools
- Ensure all DTC programs and events are properly managed through the Club Operating System
- Lead improvements to the Club Operating System
- Train staff on the Club Operating System
- Ensure all membership data is accurate and up to date
- Provide support to the General Manager for financial activities and transactions, including day-to-day and month-end financial management, bookkeeping, and reporting
- Provide support for yearly dues billing and accounts receivable for all members in collaboration with the GM, Treasurer, and Accounting Team
- Oversight and familiarity with all other computer programs, spreadsheets, pivot tables, and tools used in the operation of the club.
- Develop, maintain, and improve operational SOPs and staff training systems.
3. USTA and Other Leagues
- Manage League and USTA-involved events, including assisting captains with organizing teams, ensuring integration with the Club Operating System, working with the USTA, court scheduling, and overall data management
- Ensure proper billing to members for all USTA and Other League events
- Organize and lead Captains meetings and all communications to members about USTA and Other League events
- Maintain all data associated with DTC Leagues and Teams
- Develop and maintain a Standard Operating Procedure (SOP) for USTA and Other League management
4. Qualifications
- Education – High School diploma and 4-year College Degree.
- Management Experience – 5-10 years of management experience with direct report(s), preferably in the tennis or recreation industry, experience in club operations, hospitality, or member services.
- Work History - candidates must have proven job stability through strong work history.
- Technology - experience with scheduling/membership software operating systems required, as well as other technology tools (Excel, File Sharing)
- Financial Management - experience in managing expenses, budgets, cost reduction strategies, and assisting with preparing monthly financial reporting.
- Other - excellent communication, organization, and leadership skills. Strong emotional intelligence with the ability to foster a positive, team-oriented culture and a customer-first mentality.
Pay: $45,000.00 - $55,000.00 per year
Benefits:
Application Question(s):
- Do you have experience in managing expenses, budgets, cost reduction strategies and assisting with preparing monthly financial reporting?
Experience:
- Management: 5 years (Preferred)
Work Location: In person
