At Health Advocate, Patient Navigation is beyond a call center role — it’s a front-line access and engagement function that directly impacts patient outcomes.
We are seeking a Patient Navigator who understands that timely support, compassionate communication, and proactive coordination can change the trajectory of someone’s healthcare experience.
This role is designed for someone who thrives at the intersection of service, systems, and human connection. You will support patients in navigating complex healthcare pathways, removing access barriers, and ensuring they receive the right care at the right time.
Compensation: starting at $17.71 per hour
If you are energized by helping others, solving problems, and making healthcare easier to access and understand — we want to meet you.
Your Mission: What Success Looks Like
Your primary accountability is to improve patient engagement and care navigation by delivering responsive, accurate, and compassionate support.
Success in this role includes consistently achieving:
Timely Patient Engagement
Respond to inbound calls and conduct proactive outreach via phone, SMS, email, or IVR
Quickly build rapport and encourage active participation in care
Ensure patients feel heard, supported, and guided
Barrier Removal & Access Coordination
Assist with appointment scheduling, transportation coordination, and medical record transfers
Identify and address Social Determinants of Health (SDOH) impacting access
Connect patients to community resources and payer ecosystems
Reduce care delays and improve continuity of care
Accurate Documentation & Compliance
Verify and update patient demographic information in internal systems
Document all patient interactions thoroughly and accurately
Ensure every interaction complies with HIPAA and applicable federal/state regulations
What You’ll Do: Your Roadmap to Impact
Care Navigation & Patient Support
Provide live patient support for appointment scheduling and care coordination
Offer basic clinical education and appointment preparation guidance
Transfer calls requiring licensed clinical support to the 24/7 nurse line or appropriate internal teams
Follow up with patients, providers, and partners to ensure services are accessed as planned
Research & Case Resolution
Track patient needs through to resolution
Identify and research barriers impacting care access
Prioritize open cases to ensure timely support
Monitor trends in patient issues and escalate patterns to your supervisor to improve service delivery
Cross-Functional Collaboration
Work cooperatively with internal teams to meet service goals
Escalate complex or out-of-scope situations appropriately
Support departmental improvement initiatives
Assist with user acceptance testing for system updates and enhancements
Mentor new team members as needed
Who You Are: The Navigator We’re Looking For
You are service-driven, detail-oriented, and grounded in compassion. You understand that healthcare navigation requires both efficiency and empathy.
You bring:
A High School Diploma or G.E.D. (required)
Associate’s degree in healthcare, social work, business administration, liberal arts, or related field (preferred)
2+ years of experience in customer service, healthcare navigation, or patient support (required)
Experience in care coordination, community resources, or healthcare access (preferred)
Strong communication skills and active listening abilities
Comfort working across multiple systems and documenting accurately
A proactive mindset and strong organizational skills
Commitment to confidentiality and compliance standards
Preferred certifications may include:
Medical Assistant, Community Health Worker, EMT, Social Worker, Patient Navigator, or other healthcare-related credentials.
Mental & Physical Requirements
This position is primarily office-based and technology-driven.
Essential physical functions include:
Frequent use of computers, telephones, and related systems
Typing, grasping, and repetitive motions
Sedentary work for extended periods
Essential mental functions include:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Compensation & Benefits
Pay Rate: $17.71 per hour
Health Advocate offers a comprehensive benefits package including:
Medical, dental, and vision coverage
401(k) with company match
Paid time off and paid holidays
Access to Health Advocate programs including EAP and wellness resources
Full training and system support
Why Health Advocate?
Because access matters.
Every call you take, every barrier you remove, and every resource you connect impacts someone’s health journey. You are not simply answering questions — you are enabling care.
If you’re ready to help patients navigate healthcare with clarity and compassion, apply today and make an impact where it matters most.
Ready to Make an Impact?
If you’re ready to guide patients through complex healthcare journeys, remove barriers to care, and create meaningful impact through compassionate navigation — we’d love to hear from you.
Apply today and help redefine what Patient Navigation means at Health Advocate.
Please note that this job description is intended to provide a general overview of the position and does not include an exhaustive list of all responsibilities, skills, or qualifications associated with the role.
Physical Requirements:
This position is primarily sedentary, requiring prolonged sitting while performing administrative tasks. The role involves extensive use of a computer for typing, mouse navigation, and reading information on a screen for extended periods. Frequent phone use is required for communication with team members, clients, or external parties. Essential physical functions include fingering, grasping, pulling hand-over-hand, and repetitive motions necessary for navigating software, entering data, and interacting with electronic documents.
Mental and Cognitive Requirements:
The role requires strong concentration, attention to detail, and the ability to complete tasks accurately. Critical thinking and problem-solving skills are essential to address issues that may arise in day-to-day duties. Effective verbal and written communication skills are needed for responding to inquiries and collaborating with others.
Work Environment:
This position is fully remote and requires a home office environment with appropriate lighting, a computer, and phone access. The workspace should be free from distractions to ensure effective focus and productivity during work hours.
