This is a unique customer service/safety-monitoring position supporting a 24/7 monitoring operation. Rather than handling traditional back-to-back customer service calls, you will review video data and monitor drivers for potential signs of fatigue or other safety concerns.
When a concern is identified, you will contact mine dispatch and clearly communicate the situation so they can take appropriate action.
- Review video data and classify events based on established driver/safety criteria.
- Identify potential signs of driver fatigue.
- Contact mine dispatch to communicate safety concerns and request intervention when needed.
- Accurately document incidents, communications, and actions taken.
- Communicate clearly while simultaneously entering information into computer systems.
- Work closely with a team of approximately 8 advisors/customer support representatives.
- Use Microsoft Teams and other computer applications throughout the shift.
- Strong verbal communication
- Customer service experience
- Multitasking – ability to talk and type at the same time
- Attention to detail
- Basic computer/navigation skills
- Microsoft Office 365 and Microsoft Teams
- Team-oriented attitude
- Ability to remain attentive during a 12-hour overnight shift
This is not a traditional Monday–Friday schedule.
The position follows a 17-week rotating schedule with 12-hour shifts. Depending on the week, you may work:
- 3 days / 36 hours
- 4 days / 48 hours
- Various combinations such as 4 days on/4 days off, 4 on/3 off, or 3 on/4 off
The schedule includes weekends and holidays when they fall on your scheduled workdays. Because this is a 24/7 operation, candidates must be fully comfortable with an overnight rotating schedule.
Please review the schedule carefully and confirm that you are comfortable working 7:00 PM–7:00 AM, including rotating weekends and holidays, before moving forward.
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
