Responsibilities:
Clinical Responsibilities:
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Responds in a timely manner to crisis calls
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Leads in the initiating and implementing the services of the crisis team
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Makes face to face visits when calls come into Access To Care or the Outreach Liaison
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Provides services in the community, consumer’s homes, etc.
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Demonstrates the ability to recognize the elements of a crisis state and knows how to deescalate or resolve the situation
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Effectively determines the level of response needed in crisis situations
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Transports consumers to services on a limited basis.
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Educates families on de-escalating crisis situations including but not limited to safety plans
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Collaborates with Access To Care and other members of AltaPointe to help with placement of consumers in services when necessary
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Follows up with consumers that are in AltaPointe’s Adult Outpatient Programs who may be decompensating or at high risk.
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Travels to consumers’ homes to ensure medication compliance as needed
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Utilizes appropriate communication methods to ensure appropriate communication with individual consumers’ treatment teams
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Handles and triages calls from multiple referral sources
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Able to assess for medical needs and help seek treatment as appropriate
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Assist in securing emergency medical services or law enforcement if needed
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Provides effective clinical assessment of the consumer as needed
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Utilizes assessment data to support a DSM IV diagnosis as needed
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Formulates appropriate treatment plan along with consumer and families, as appropriate
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Provides individual, group, and family therapy, utilizing basic therapeutic models and theories according to consumer needs as stated in the treatment plan as needed
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Effectively collaborates with the treatment team members, law enforcement, emergency medical services, court personnel and outside sources in the delivery of clinical services
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Advocates on behalf of the consumer to secure community resources
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Evaluates the consumer for discharge planning or movement to a less restrictive environment
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Adheres to professional code of ethics
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Effectively demonstrates the application of adult specific competencies
Supervision and Consultation:
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Seeks clinical supervision and consultation as needed
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Accepts and employs suggestions for improvement
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Actively works to enhance clinical skills
Clinical Record Keeping:
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Documents in a timely fashion per AltaPointe policy
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Learns and utilizes Avatar electronic health record appropriately
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Documents in detail the resolutions of crisis situations and linkage to appropriate follow up sources.
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Documents all services provided before the completion of the shift.
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Documents appropriate, complete, and clinically comprehensive mental health assessments
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Documents measurable and specific goals in the treatment plan
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Documents in a clear and concise manner, types of consumer problems, treatment goals addressed, services, and techniques used
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Documents case disposition, case closings, follow-up and referrals
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Documents legibly’
Case Load Management:
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Effectively manages caseload based on consumer needs
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Meets AltaPointe productivity standards
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Monitors caseload for accuracy
Courteous and respectful attitudes towards consumers, visitors and co-workers:
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Treats consumers with care, dignity and compassion
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Respects consumer’s privacy and confidentiality
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Is pleasant and cooperative with others
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Assists consumers as needed
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Personal values do not inhibit ability to relate and care for others
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Is sensitive to the consumer’s needs, expectations and individual differences
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Is gentle and calm with consumers, families, and other agencies
Administrative and Other Related Duties as Assigned:
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Actively participates in Performance Improvement activities
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Actively participates in AltaPointe committees as required
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Completes assigned tasks in a timely manner
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Accesses appropriate community resources according to consumer needs
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Follows AltaPointe policies and procedures
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Maintains current license and requirements for renewals (i.e. CEU’s), if applicable, and attends to required in-services and workshops
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Keeps To Do list on Avatar maintained appropriately
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Participates in ongoing staff education trainings
Qualifications:
Master’s degree in a mental health discipline, or RN, or LPN, or Certified Peer Specialist with 2 or more years’ experience working with psychiatric disorders or crisis situations.
Knowledge in adult specialty, outlined below, to be attained within (6) six months of employment.
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Knowledge of psychiatric disorders in the adult population
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Basic knowledge of the nature of addiction for referral purposes
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Basic knowledge of Senior Adult issues for referral purposes
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Knowledge of cultural diversity
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Knowledge of behavior management, crisis intervention and interventions common to acute psychotic consumers, as well as, to non-violent crisis intervention practice
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Knowledge of psychiatric rehabilitation principles
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Knowledge of educational methods appropriate to adults with severe and persistent psychiatric disorders
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Knowledge of AltaPointe services and continuum of care
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Knowledge of appropriate services codes and billing procedures
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Knowledge of community resources
