Oversee all aspects of the Service Department for a construction equipment dealership including new machinery prep, rental machinery repair and maintenance, customer equipment repair, and warranty repair within a construction equipment dealership. Salary will be dependent on experience.
- Respond to customer calls
- Provide quotations on service to be performed
- Follow up on completed jobs to ensure customer is satisfied with the work performed
- Dispatch Field Technicians
- Supervise Shop Technicians
- Ensure Safety practices are followed and that the facility and all CLM vehicles are well-maintained
- Job Scheduling
- Billing
- Review and verify Service related documents for accuracy and completion
- Communicate with Warranty Administrator
- Communicate with Customers and team members on progress of jobs
- Visit customers periodically to help build long-term relationships
- Attend manufacturer training, keep abreast of product developments
- Communicate with manufacturer PSMs on technical and warranty issues as needed
- Recruit, Train, and provide daily feedback as related to the Service Team
- Responsible for department revenue and profitability
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have extensive experience in a heavy equipment / construction equipment dealership or rental company environment?
Education:
Experience:
- Service Manager: 3 years (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
