We’re a busy dental practice seeking a reliable, detail-oriented coordinator to support both front-desk operations and insurance/billing tasks. This role balances patient-facing duties: answering phones, checking patients in/out, and scheduling appointments, with insurance verification, claims, and patient account follow-up.
Compensation is $24 - $30 per hour DOE.
Key responsibilities
Patient-facing / Front Desk
- Greet patients and maintain a welcoming reception area
- Check patients in and out: verify/collect forms, update charts, obtain co-pays and signatures
- Answer multi-line phones, respond to general inquiries, and take messages for clinical staff
- Schedule, confirm, and reschedule appointments using practice management software
- Coordinate daily provider schedules with clinical staff to optimize patient flow and reduce wait times
- Communicate pre-visit instructions, follow-up reminders, and scheduling changes to patients
Insurance, Billing & Accounts
- Verify patient insurance eligibility and benefits prior to appointments
- Post payments, reconcile patient accounts, prepare statements, and manage account collections and payment plans
- Maintain accurate patient billing records and ensure insurance coding and documentation are correct
- Communicate with insurance companies and patients about coverage, estimates, and outstanding balances
- Prepare, submit, and follow up on dental insurance claims; research and resolve claim denials and discrepancies
Compliance & Teamwork
- Maintain patient confidentiality and comply with HIPAA and practice policies
- Collaborate with clinical staff and management to ensure timely documentation and positive patient experiences
- Proactively follow up on outstanding tasks and contribute to continuous office improvements
- Assist with periodic financial and insurance reporting as requested by office management
Qualifications
- 2+ years experience in dental billing/insurance or front-desk dental roles (combination experience preferred)
- Working knowledge of dental insurance plans, CDT procedure codes, and common payer policies
- Experience with dental practice management software (e.g., Oryx, Dentrix, Open Dental) and electronic claims portals
- Exceptional customer-service, follow-through, strong attention to detail, organizational skills, and ability to manage multiple priorities
- Excellent verbal and written communication and skills
- Basic bookkeeping skills for cash/credit transactions
- High school diploma or equivalent
Skills & attributes
- Professional, patient-focused, and empathetic manner
- Problem-solving mindset and ability to follow up proactively
- Team player who collaborates well with clinical staff and management
- Reliable, punctual, and flexible
Pay: $24.00 - $30.00 per hour
Benefits:
- 401(k) matching
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Application Question(s):
- Are you available to work Monday - Thursdays, 6:30am - 4:30pm and Fridays 9am - 1pm?
- Are you available to be on a rotation of staff who triage emergency calls on evenings, weekends, and holidays (approx. 1 week every 2 months)
- What dental office practice management systems are you proficient in using? (i.e. Oryx, Dentrix, Open Dental, etc.)
- Is our compensation of $26 - $30 per hour consistent with your salary expectations?
- Is your resume, as posted on Indeed, accurate, complete and up-to-date?
Experience:
- Dental office: 1 year (Required)
Work Location: In person
