Develops and implements strategies to improve customer service and experience on an ongoing basis.
Ensures a consistent, efficient, pleasant customer experience; resolves any customer service issues, complaints, or requests.
Continually seeks and identifies methods to increase store sales and profitability; makes recommendations and/or implements changes as appropriate.
Develops metrics, milestones, and goals for employees; ensures goals are met.
Collaborates with corporate representatives to develop and implement budgets, sales goals, marketing strategies, and promotions.
Ensures physical maintenance, safety, cleanliness, and attractiveness of all store facilities.
Develops and/or implements inventory control and security systems.
Assesses periodic financial reports, evaluating performance against goals and implementing improvements and changes as required.
Performs other related duties as required.
