Our Guest Service Representatives serve as our guests’ first point of contact and manages all aspects of their stay. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you! Ultimately, you will help create a memorable stay for our guests.
This is a part or full time position with various hours between 1st & 2nd shift. Weekend availability is required, holiday availability is required.
Perks & Benefits:
We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. Our Full Time benefits package covers:
Physical & Mental Wellness:
- Comprehensive benefits package including medical, dental, vision and flex plans
- Paid time off, holiday pay, and Sick Pay
Financial & Occupational Wellness:
- Competitive Compensation with incentives
- Associate referral program
- Brand and company training classes for career growth and development
- 401K Savings Plan with matching funds
- Tuition reimbursement
Personal Wellness:
- Shift Meals
- Food & Beverage discounts
- Exclusive hotel rate discounts
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform guests about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to guests’ complaints in a timely and professional manner
- Work with our housekeeping team to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP guests and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Communicate with guests via email and guest messaging system - before, during, and after their stay
- Maintain accurate records of guest requests, work orders, and issues
Experience/Skills Preferred
- 1+ years of experience as a Hotel Guest Service Representative, Receptionist or in a similar role
- Experience with hotel reservations software, specifically HotelKey
- Familiarity with various hotel systems
- Understanding of how travel planning websites operate, like Booking and Expedia
- Customer service attitude
- Excellent communication and organizational skills
Pay: From $16.75 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee assistance program
- Employee discount
- Food provided
- Free parking
- Referral program
- Tuition reimbursement
Application Question(s):
- We are an industry that works on the weekends and holidays. Are you available to regularly work weekends and fairly scheduled holidays?
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Front Desk: 1 year (Required)
Work Location: In person
