The Senior, Vendor Onboarding Specialist – Temporary Housing is responsible for driving the execution, consistency, and performance of the Temporary Housing program within Contractor Connection. This role supports the full lifecycle of housing providers, including sourcing, onboarding, compliance validation, activation, and ongoing maintenance, with a strong emphasis on quality control, operational efficiency, and program adherence.
This position operates with a high degree of autonomy and serves as an advanced subject matter expert for the Temporary Housing program. The Senior, Vendor Onboarding Specialist acts as a functional lead, supporting Vendor Onboarding Specialist I, II, and III roles through guidance, mentorship, and escalation support, while partnering closely with leadership to address complex issues, improve processes, and support program performance.
- Identifies, sources, and engages prospective housing providers through outreach, referrals, and market research aligned with program needs
- Presents program requirements, expectations, and participation standards to providers and stakeholders
- Performs compliance review of housing providers and analyzes applications and supporting documentation to verify completeness, assess readiness, identify risks, and determine appropriate next steps prior to audit
- Manages the full onboarding lifecycle, including application processing, documentation collection, compliance review, and provider readiness
- Tracks onboarding pipelines and activation timelines to ensure timely progression and alignment with program demand and service expectations
- Maintains accurate provider records, contracts, and documentation across systems, ensuring data integrity and timely progression from recruitment through activation
- Supports ongoing provider maintenance, including compliance re-verification, documentation updates, and resolution of non-compliance issues
- Monitors provider to identify trends, risks, and opportunities for improvement
- Contributes to process improvement, documentation, reporting, and data analysis to support program growth and strategic decision-making
- Provides training support to less experienced team members to ensure understanding of processes and requirements
- Serves as a functional lead and escalation resource providing guidance and support on complex issues
- Handles escalated provider, onboarding, and compliance issues, determining appropriate resolution prior to Supervisor involvement when possible
- Performs quality assurance reviews to ensure consistency, accuracy, and adherence to program standards across team outputs
- Supports leadership by identifying operational gaps, trends, and risks, and providing actionable recommendations
- Assists in coordinating workflow priorities and supporting team alignment to ensure timely and efficient processing
- Coordinates and leads the development and delivery of training materials, documentation, and presentations; serves as a subject matter expert of program operations and systems to ensure consistency across the program
- Serves as a liaison between internal teams and external stakeholders, ensuring clear communication and alignment on program requirements
- Participates in special projects, cross-functional initiatives, continuous improvement efforts, and performs duties in other areas as requested.
- Always Upholds the Crawford Code of Business Conduct and Ethics
- Upholds and projects the public image of the Company
- Bachelor’s degree or equivalent combination of education and experience required.
- 5 years’ experience in compliance or process-oriented work with a proven track record of taking on expanded responsibilities, including informal or formal team leadership
- Strong computer skills, including Microsoft Outlook, Word, Excel, and web-based systems
- Experience with recruiting, onboarding, vendor management, or program coordination preferred
- Advanced organizational and documentation management skills in a compliance-driven environment
- Excellent attention to detail with the ability to review, validate, and audit documentation for accuracy and completeness
- Strong time management skills with the ability to manage multiple workflows, priorities, and deadlines simultaneously
- Strong analytical and problem-solving abilities, including the ability to identify trends and recommend solutions
- Excellent written and verbal communication skills
- Strong interpersonal skills with the ability to effectively engage internal stakeholders and external partners
- Ability to work independently with minimal supervision and exercise sound judgment
- Demonstrated ability to contribute to process improvements and operational efficiencies
- Proven ability to multi-task and maintain detailed, accurate records
- Adaptability to evolving processes, systems, and program development
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Why Crawford?
Because a claim is more than a number - it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.
We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.
When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer a comprehensive Total Rewards package to our employees to assist with their financial, health/wellness, continuing education/training and other needs:
- The Pay Range/Salary represents the anticipated low and high pay that may be offered for this position. To determine the actual offer, Crawford considers a wide range of factors including the candidate’s previous experience and education, market rates, minimum pay requirements for the applicable jurisdiction, business segment, supply/demand, and scheduled hours.
- Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
- We offer a well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer. The core benefits* offered include:
- Medical, Dental and Vision Plans
- Prescription Drugs
- HSA, HRA, and FSA Accounts
- Paid Holidays, Vacation and Sick Leave
- 401(k) Retirement Plan
- Tuition Assistance
- Paid Parental Leave
- Supplemental Health Benefits
Other Benefits currently available at no cost include:
- Enhanced Mental Health Support
- Virtual Physical Therapy
- Caregiving Services
- Life Assistance Program
- The above information highlights some of the benefits currently available to eligible full-time employees.
- Training programs that promote continuous learning and career progression while enhancing job performance.
- Sustainability programs that give back to the communities in which we live and work.
- A culture of respect, collaboration, entrepreneurial spirit and inclusion.
Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.
