Customer Support Specialist

Chart, Inc. -
New Prague, MN

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Job Details

$52,000 - $70,000 a year

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Family leave
Dependent health insurance coverage
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer order taking
Sales quoting

Full Job Description

Ensuring Chart’s Success…

Reporting to the Supervisor, this position provides internal support for the Customer Service team. Primary responsibilities include analyzing, evaluating, and maintaining data and documentation required to support business operations related to Customer Service responsibilities as well as collaborating on systemic and process enhancements/improvements and training programs with management.

This can be an in-office (located in New Prague, MN) or remote position.

What Will You Do?

Price Desk Management to include maintaining price records in ERP, manage/Price Book, verify pricing meets company standards.
Work with sales team for special promotions to determine best protocol.
Customer Service tasks: master data, customer account information and product information.
Manage department documentation, such as policy and procedural work instructions and process flow charts.
Run department reports using ReportsNow.
Collaborate with management on process improvements.
Support IAR’s by assisting with order management.
Coordinate customer service survey process.
Other duties and responsibilities as assigned by management.

Your Physical Work Environment Will Require…

Lift up to 25 pounds.
Sitting, standing, stooping, bending, other related tasks in an office and industrial setting.

Your Experience Should Be...

Minimum of 5 years Customer Service and order processing experience required.
Strong understanding of Quote to Cash process required.
Experience working with JD Edwards/El preferred.
Strong knowledge of Microsoft Office products (excel, word, outlook etc.)
Price Desk Management experience a plus.
Power User experience a plus.
Report writing experience a plus.

Your Professional Knowledge, Skills, and Abilities:

Customer focus.
Technical capacity.

Proficient typing, spelling, and grammar.
Action oriented.

Problem solving/analysis.
Nimble learner.
Situational adaptability.
Prioritization and organization.
Attention to detail.
Documentation skills.
Ability to multi-task.
Ability to maintain the required confidentiality.
Ability to deal patiently with problems and complaints.
Must be able to work independently within specific time constraints.

Bachelor's degree is preferred, but not required.

Our Benefits Package...

Pay Range: 52,000 - 70,000 annually

Paid Time Off (PTO)

Medical, Dental and Vision insurance
Employer contributions to an HSA account
Health Care and Dependent Care Flexible Spending Accounts (FSA)
Company-paid short-term and long-term disability coverage
Basic life insurance with the option to purchase supplemental individual, spouse and dependent child coverage
Up to two weeks of paid family leave
401k retirement savings plan including a company match

Competencies

Adapting to Change

Communicating Effectively

Driving Projects to Completion

Acting Decisively

Championing Customer Needs

Driving Continuous Improvement

Evaluating and Implementing Ideas

Driving for Results

Learning Quickly

Demonstrating Tenacity and Perseverance

Acting with Integrity

Sharing Information

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Ensuring Chart’s Success…

What Will You Do?

Your Physical Work Environment Will Require…

Your Experience Should Be...

Your Professional Knowledge, Skills, and Abilities:

Our Benefits Package...

Competencies

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