Contractor Sales Associate
**NOT A REMOTE POSITION**
Ibex Metal - Bonners Ferry, ID
About Us
Ibex Metal is a roll forming company which creates custom metal products for roofing, siding, trim and more. Our Mission is to provide an exceptional customer experience through supreme products with precision and agility (like an Ibex). We are the first company of our kind in Boundary County and are committed to constant improvement as we grow our presence in the Inland Northwest. Our key differentiator is producing highly customized orders, with a wide range of colors and textures, within short lead times and service like no other. As such, demand is high and growth is vigorous. Over the past few years, we have expanded our facilities, acquired firstclass equipment and curated a fleet of custom vehicles for onsite roll forming. Energy continues to build, with greater growth in sight. To prepare, we are building a state of the art facility on prime real estate and hiring a strategic team.
About the Role
Therefore, we are on the hunt for the next key member of our team: Customer Service Representative. Customer Success is our main mission which makes this position of utmost importance. The role will be the face of the company; interacting with customers more than any other position. The type of customers are mostly contractors but also retail and wholesale customers.
Since most of the customers are contractors, we are looking for someone who has experience servicing them and knows best practices in this space. This role will be responsible for performing take-offs to provide estimates, entering orders to the ERP, contacting the customer with the status of their order and following up with them to ensure their experience was satisfactory and that the order was paid for. This position will stay closely aligned with the Production Manager to make sure that the customers desires are fully communicated.
Although CSR experience in metal rollforming would be preferred, it is not required. What will be most important for this hire to have is the experience in servicing contractors in a construction material setting. Additionally, someone who is motivated by helping others and who thrives in a fast paced environment while staying on top of the details is what we’re looking for.
Responsibilities Overview
- Establish and build relationships with customer base
- Perform job takeoffs for cost estimates
- Enter customer orders in ERP (Paradigm)
- Provide status updates on customers’ orders throughout process
- Ensure payment collection from customer
- Perform periodic check-in with customers and follow-ups after orders
- Maintain CRM and ERP data integrity
- Align with Production on a continuous basis
- Be the voice of the customer to Manager
- Become intimately aware of Ibex’s products and services
Skillset / Qualification Overview
- Has Customer Service experience (2+ yrs)
- Highly organized and proactive.
- Ability to Multi Task and Good time management Skills
- Enjoys serving others
- Eager to learn (customer’s needs and company capabilities)
- Very strong team player
- Strong communication skills (written and verbal)
- Able to perform take-offs from plans and drawings
- Enjoys connecting with people: personable, and professional.
Compensation Overview
- Competitive pay: $20 - $25/hr (depending on qualifications)
- Paid holidays: 7 days per year
- Paid Time off: 5 days per year, and more PTO with each year of tenure
- Company 401k plan will match up to 4% with your 5% or 3% with your 3%
- Access to company healthcare plan:
- Health share (for catastrophic coverage)
- Annual Preventative checkups
- Telehealth
- Delta Dental
- Ameritas Vision
- HSA contributions
- Jump into an exciting start-up at an early stage to grow with it.
- Be a part of a stable organization that values Faith and Family.
This role reports to the Customer Service Manager (CSM)
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Please elaborate on your experience in customer service for a construction material company: Where you worked doing such a role and what your responsibilities were.
- What characteristics do you think make for a true team player and how have you demonstrated those in past positions?
- Describe how you have mastered the task of staying on top of a variety of details without anything falling through the cracks while in a fast paced environment.
Work Location: In person
