TITLE: Project Manager – ITSM | Incident, Request & Change Management
LOCATION: South Salt Lake City
PAY: Target pay for this role is between
$45 and $65 per hour, but may vary based on experience
ENGAGEMENT TYPE: 6-12 month contract with opportunity to extend
WHAT YOU’LL BE DOING
This is an experienced Project Manager position focused on IT Service Management (ITSM).
You’ll lead initiatives that improve incident, request, and change management processes while partnering across technology and business teams to drive operational excellence. This role combines project leadership, governance, service process optimization, stakeholder communication, and continuous improvement.
Responsibilities include:
- Managing project delivery from planning through execution
- Improving Incident, Request, and Change Management processes
- Supporting major incident coordination and post-incident reviews
- Facilitating CAB meetings and change governance
- Measuring and improving service KPIs
- Driving process adoption and operational efficiency
- Leveraging Freshservice and ClickUp or similar platforms
WHO WE’RE LOOKING FOR
- 5–7 years of project management, service management, or related experience
- Experience with Incident, Request, and Change Management
- Experience with Freshservice and ClickUp or similar tools
- Working knowledge of ITIL-aligned service management practices
- Strong communication and stakeholder management skills
- Experience in IT service delivery or operational environments
- Bachelor’s degree preferred but not required
- ITIL, PMP, or PRINCE2 certifications preferred
Authorization to work in the US is a precondition of employment — we do not sponsor work visas.
ABOUT OUR CLIENT
Our client is an established organization focused on operational excellence, service governance, and continuous improvement across technology operations.
WHY ProFocus:
Candidates come first. ProFocus is a five-time award winner for Best in Staffing for Talent Satisfaction due to our World-Class service to our amazing candidates.
Quality process. We invest the time to learn about your skills, experience, and career goals in detail so we can find you a position that is a great fit.
Access to hiring managers. We provide access to opportunities with respected organizations and hiring teams.
Excellent benefits. We offer medical, dental, vision, 401k, education reimbursement, sick leave, and employer-paid short-term disability and life insurance.
Please email us your resume to apply:
[email protected]
ProFocus is an equal opportunity employer.
