The main responsibility of our reservations/ oce team is taking care of
our customers, selling our tours and merchandise and helping with the prep of the tours. Responsibilities include but are not limited to: Answering all phone calls, responding to voicemails and returning missed calls. Selling and booking rides, assigning sta, keeping the calendar and booking system updated, responding to reviews, emails, social media (as directed), event sta, tour prep and dinner rides. Being able to shift from jobs quickly and prioritize the work is essential.
Must have excellent customer service skills, quick learner, detail-oriented, be able to lift 20- 45 pounds and be on your feet for long hours. Computer skills are required and knowledge of google docs. Must be self-motivated, able to work with a team and individually, understand boundaries, and problem solve with parameters. An understanding of safety and liability is essential. Hours start from 7 am to 7 pm and Saturdays are required. We are closed on Sunday. Horse experience is preferred but not required. Driver’s license preferred. A current CPR / First aid certificate is required.
