Lead, mentor, coach, develop and support a team of high-performing Account Executives to deliver consistent results and ensure high performance of the retail industry vertical.
Develop and practice celebrating team wins in new and innovative ways.
Make joint sales calls with sales staff to ensure quality representation and proper customer approach according to sales manual standards.
Provide staff with guidance in handling difficult or complex problems and in resolving complex, escalated complaints or disputes.
Assist staff with the development of their personal goals and budget.
Drive the hiring and performance management process.
Ensure all departmental and functional training requirements are fulfilled.
Develop commercial strategies to increase business.
Manage the effectiveness of new business, retention, and account growth sales efforts, and ensure that they are aligned with the overall business objectives.
Ensure that the sales territory meets or exceeds volume/revenue/contribution objectives.
Effectively communicate all account specifics to the Customer Service and Sales departments to ensure top level service, competitive pricing and process improvement based on feedback from stakeholder and customers.
Ensure consistent application of Hapag-Lloyd policies to all personnel actions.
