Position Summary:
The Front Desk Receptionist is responsible for greeting patients as they check in and check out. They offer the patients friendly and prompt assistance while coordinating the patients’ care. Appointments are made for the patients and outstanding balances are collected.
Essential Position Functions:
- Greet patients and visitors in a professional and energetic manner upon entering the office.
- Smile and acknowledge all patients and visitors upon entering the office.
- Check patients in and out for their appointment.
- Collect outstanding balances, coinsurances, deductibles, copays and self-pay balances that are owed at the time of service.
- Schedule patient appointments within operational standards and documents appropriately.
- Accurately post payments and provide receipts to patients.
- Inform and promote the patient portal with the patients.
- Inform and promote Google reviews by the patients.
- Obtain insurance information and verify insurance.
- Reconcile individual daily receipts and money collected with end of day reports to confirm money balances.
- Answer weave text messages in a timely manner with a professional attitude.
- Schedule online appointment requests in a timely manner and notify the appropriate people when completed.
- Document no shows in EMR.
- Maintain accuracy of patient demographics and insurance information by verifying this information at each patient encounter.
- Distribute delivery boxes to appropriate staff. Unpack Front desk boxes and distribute.
- Report broken equipment or unsafe building areas to the Practice Administrator.
- Unlock and lock the front door and turn on and off televisions at the beginning and end of clinic.
- Obtains accurate and complete information for hospital consults and forwards to the appropriate Medical Assistant/Physician according practice protocols.
- Addresses patient portal tasks according to practice protocols.
- Maintains patient confidentiality.
- Answer the telephone in a warm, friendly manner.
- Ability to multi-task in a fast-paced work environment while reminding organized and professional.
- May be required to perform other job related miscellaneous clerical duties.
